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Regina

    inbound customer service representative - Regina, Canada - Angels Home & Community Care

    Angels Home & Community Care
    Angels Home & Community Care Regina, Canada

    5 days ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

      • Work setting

    • Health care institution, facility or clinic

      • Tasks

    • Act as spokesperson for an organization
    • Answer written and oral inquiries
    • Assist in the preparation of brochures, reports, newsletters and other material
    • Co-ordinate special publicity events and promotions
    • Conduct public opinion and attitude surveys
    • Gather, research and prepare communications material
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Receive payments
    • Consult with clients after sale to provide ongoing support

      • Computer and technology knowledge

    • MS Office

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Hand-eye co-ordination

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner

      • Experience

    • 1 year to less than 2 years

      • Other benefits

    • Other benefits
    • Parking available
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
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