-
Training Specialist
2 days ago
Environics Analytics Toronto, Canada**ROLE OBJECTIVE**: · Reporting to the Senior Director of Training and Content, the Training Specialist is responsible for developing and conducting training activities for all Environics Analytics (EA) data products and software tools. The Training Specialist will also contribut ...
-
Training Specialist
4 days ago
Tokyo Smoke Toronto, CanadaWe are seeking a Training Specialist to join the Store Operations Team, supporting all Tokyo Smoke stores across Ontario. The Training Specialist plays an important role in developing learning programs and facilitating training sessions for both new stores and existing retail loc ...
-
Training Specialist
3 days ago
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · The Training Speciali ...
-
Training Specialist
1 day ago
Arthur Grand Technologies Inc Toronto, CanadaArthur Grand Technologies is currently seeking a highly motivated and skilled **Training Specialist - Senior** for one of our clients. · **Role**:Training Specialist - Senior** · **Location: Toronto, Ontario (Hybrid)** · - Experience with MIS Solution Report modifications to meet ...
-
Training Specialist
9 hours ago
Spin Master Ltd Toronto, CanadaAre you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? · At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do ...
-
Training Specialist
2 days ago
CAD Industries Ferroviaires Toronto, Canada**Training Specialist** · **Company Summary**: · Cad Rail Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America's leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and ...
-
Training Specialist
1 week ago
iPartner Staffing Toronto, CanadaMust haves: · - Design, development, and review of training documentation · - Extensive experience in providing end user customer service · - Online learning system requirements, support, and maintenance · - Facilitates working group and information sessions reporting needs of he ...
-
Specialist Training
1 week ago
Metro Inc. Toronto, Canada**Position Title**: · ***Specialist Training - 8 Month Contract · **Requisition ID**: 31863 · **Career Group (ADSP)**: · ***Administrative · **Division**:Nat - Ressources humaines · **Department**: · ***Human Resources · **Work Location**:METRO ON DUNDAS STREET W (#A-DUND) · **P ...
-
Training Specialist
3 days ago
Arthur Grand Technologies Inc Toronto, CanadaThanks · **Ranjani Siva| Technical Recruiter** · Arthur Grand Technologies Inc · 44355 Premier Plaza, Suite 110, Ashburn, VA 20147 · **T**: · **SBA 8(a) Certified Minority Small Business | Certified Minority Business Enterprise by NMSDC** · **Arthur Grand Technologies is an Equa ...
-
Specialist Training
6 days ago
Mackenzie Financial Corporation Toronto, Canada**Job Description**: · **Grade***: P5** · **Division***: IGM Human Resources** · IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range o ...
-
Training Specialist
1 week ago
CAD Industries ferroviaires Toronto, Canada**Company Summary**: · CAD Railway Industries Ltd was founded in 1968, headquartered in Montreal. We take pride on being North America's leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. CAD Railway ...
-
Training Specialist
1 week ago
AlphaForce Technology Solutions Toronto, Canada**Position: Training Specialist - Senior** · **Location: 49 Place D'Armes or 5700 Yonge** · **Security Level: No Clearance Required** · Max no of submission · - 1 (one) · Assignment Type: 3 days onsite in every week · Must Haves: · Development of training material in agile proces ...
-
Training Specialist
3 days ago
Employee by Design Toronto, Canada**Duties & Responsibilities**: · - Develop and implement training programs for our employees and clients. · - Analyze training needs and create training plans to address those needs. · - Create and maintain training materials, including guides, videos, and presentations. · - Cond ...
-
Aqp Training Specialist
1 week ago
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Responsible to the Ma ...
-
Epic Training Specialist
1 week ago
SickKids Toronto, Canada**About SickKids**: · Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of c ...
-
Epic Training Specialist
1 day ago
SickKids Toronto, Canada**About SickKids**: · Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of c ...
-
Training Operations Specialist
3 days ago
Foresters Financial Services, Inc. Toronto, CanadaCareer Opportunity · Role Title · Training Operations Specialist (Inforce) · Purpose of role · Reporting to the Manager, Canadian Inforce Services and Service Centre, the Training & Operations Specialist consults and partners with the business to deliver and program manage effect ...
-
Training and Quality Specialist
1 week ago
Legal Aid Ontario Toronto, CanadaUnion: OPSEU - PO · - Job Number: J · - Job Title: Training and Quality Specialist (12 months) · - Job Type: Contract · - Contract Duration: 12 months · - City, Province, Country: Toronto, Ontario, Canada · - Job Location: Toronto · - Job Category: Training / Education · - Job C ...
-
Clinical Training Specialist
9 hours ago
BLANKSLATE Partners Toronto, CanadaBLANKSLATE Partners is excited to partner with Arbutus Medical as they expand their team. · **Summary** · Arbutus Medical is a rapidly growing medical device venture that sells orthopaedic power tools and surgical procedure kits to help hospitals streamline surgery for the good o ...
-
Training and Quality Specialist
1 week ago
Legal Aid Ontario Toronto, Canada**Company Bio** · Legal Aid Ontario employees are committed to making a difference in the lives of our clients. · As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure ...
Dynamics 365 Field Service Support and Training Specialist - Toronto, ON, Canada - FIELDBOSS
Description
FIELDBOSSElevating Service Excellence in Elevator and HVAC ContractingDynamics 365 Support and Training Consultant- Toronto, Ontario- Full-Time (Remote or Hybrid)- Member of and Reporting to the FIELDBOSS Product and Support TeamJOB OVERVIEW:
FIELDBOSS is an innovative, flexible field service management solution, built on Microsoft Dynamics 365 and designed for elevator, HVAC, and specialty contractors.
The organization is led by a team of CPAs and Microsoft Certified Technology Specialists who have been providing the highest level of service in the Microsoft solution consulting industry since 1989.We're in search of a FIELDBOSS Front Line Support and Training Consultant with a strong background in either HVAC or Elevator Mechanical Contracting or Microsoft Dynamics 365, software support, and customer service.
As a member of our product team, you will be responsible for providing expert advice, support, and training to our valued clients across North America.
KEY RESPONSIBILITIES:
Client Customer Service, Training, Support, and TroubleshootingProvide timely and accurate response to FIELDBOSS support requests via phone, email, or online.
Build and maintain strong relationships with clients, understanding their unique challenges, and deploying effective solutions.Conduct training sessions and recommend best practices for clients to maximize their understanding and use of FIELDBOSS.Troubleshoot and resolve software issues swiftly, ensuring uninterrupted client operations.
Log client interactions and issue resolutions with clarity and conciseness.Perform comprehensive client system audits to assess client efficiency, including monitoring storage and licensing.
Product Team CollaborationDocument client customization requests and provide prudent recommendations per our customization policy.
Provide feedback to the product and engineering teams about potential improvements and client needs.
Collaborate with the product team to ensure a seamless client experience.
Continuous Learning and ImprovementKeep in sync with Microsoft 365 and Dynamics 365 updates, future trends, and shifting landscapes.
Stay on the pulse of FIELDBOSS product enhancements and transitions.
Uphold current software certifications, as relevant to the role.
REQUIREMENTS AND SKILLSHigh-level effective communication, interpersonal, and customer service skillsPrior experience in software support or consulting, or a related customer service roleProficiency in Microsoft Dynamics 365, including the abilities to:Craft and modify views, charts, and dashboardsCreate and adjust workflows and business rulesCustomize formsQuick adoption and grasp of emerging technologiesSolid problem-solving and analytical skillsWHY FIELDBOSS? By joining us at FIELDBOSS, you're enlisting in a forward-thinking community, dedicated to helping our clients modernize their systems, improve profitability, and realize growth.
As a dynamic software support professional, you'll ensure our clients can effectively capitalize on our all-in-one field service management solution, impeccable service, and dedicated, exciting work environment—all hallmarks of our FIELDBOSS culture.
At FIELDBOSS, we believe our biggest asset is our people.That's why we offer comprehensive employee benefits, including:
Competitive compensationBenefits packageCareer advancement opportunities We are your strategic partners in change management, waiting for you to take the next step.
To learn more, visit and follow us on LinkedIn