Jobs
>
St. John's

    Verafin - Customer Support Specialist - St. John's, Canada - Nasdaq

    Nasdaq
    Nasdaq St. John's, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Customer Success – Help Desk /1:30pm - 9:30pm NST/ Hybrid

    Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Customer Support Specialist to join our team to support our customers from 1:30pm to 9:30pm NST.

    Keeping our customers happy is one of our top priorities The Help Desk team is responsible for providing troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Specialists are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking opportunities to grow and improve. Above all else, they help our customers fight financial crime (which kind of makes you a superhero)

    We are seeking candidates to work the hours of 1:30 – 9:30pm NST.

    Duties & Responsibilities:

  • Responding to telephone calls, email, and other requests for application support and following up as necessary
  • Identifying, researching, and resolving issues in a prompt and accurate manner within our software solution
  • Probing for customer issues and/or concerns to ensure the highest customer satisfaction
  • Sharing best practices and solutions with team members to enhance customer satisfaction
  • Documenting, tracking and monitoring customer inquiries in Salesforce to ensure a timely resolution and follow up
  • Customer education by demonstrating quick tasks within the application

    • Essential Skills & Qualifications:

  • Outstanding customer support skills gained through 3+ years of relevant previous experience
  • Ability to effectively organize, prioritize and escalate customer issues
  • Excellent written and verbal communication skills
  • Ability to adjust quickly to changing priorities
  • Ability to communicate complex technical concepts in non-technical language
  • Strong ability to analyze and troubleshoot technical issues
  • Experience using Salesforce would be considered an asset
  • A strong desire to help others is required
  • Banking or credit union experience while not a requirement is an asset

    • We are seeking candidates to work the hours of 1:30 – 9:30pm NST.

    This role will close at 11:59 pm NST on April 19th, 2024.

    After the purchase of Verafin by Nasdaq in 2021, we are excited to announce as of Jan 1st 2024 we have started to move toward becoming a fully integrated part of Nasdaq. The job you are applying for will be for the Verafin team as part of the larger Nasdaq organization. The folks involved in the recruitment process will be part of the Verafin team. If you are selected for an interview, we are happy to discuss any questions you may have related to these changes. Thank you for your interest in Verafin, a Nasdaq company.

    Come as You Are

    Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • WorkplaceNL

    Computer Support Specialist

    3 weeks ago

    WorkplaceNL St. John's, Canada

    **COMPUTER SUPPORT SPECIALIST** · Competition Number · Employment Type Permanent · Position Status Bargaining (NAPE) · Location St. John's, NL · Closing Date February 22, 2023 · Salary Scale $57,222 - $63, Hay Points) · **About us** · At WorkplaceNL, we work with workers, employ ...

  • CBI Health

    Direct Support Specialist

    1 week ago

    CBI Health Saint John, Canada

    **Direct Support Specialist - Fredericton, New Brunswick.** · Schedule Options: · 1. 8:00am to 4:00pm and 4:00pm to 12:00am · 2. 7:00am to 3:00pm and 3:00pm to 11:00pm · CBI Health is Canada's largest provider of integrated community healthcare. For over 45 years, we have remaine ...

  • Quorum Information Technologies Inc

    L1 Support Specialist

    2 weeks ago

    Quorum Information Technologies Inc St. John's, Canada

    **Location - **Remote (Canada) · **Reports to -** Manager, L1 Product Support · **Quorum is currently looking for an L1 Support Specialist to join our growing team.** · We're on a mission to transform car dealership operations across North America through innovative software (Saa ...

  • PROVINCIAL AEROSPACE LTD

    Technical Support Specialist

    1 day ago

    PROVINCIAL AEROSPACE LTD St. John's, Canada

    Are you looking for an opportunity to join a company that allows you to combine your passion for learning with the chance to develop your skills and grow your career? · - Challenge, reward, and opportunity; · - **PAL Aerospace** is committed to offering them all.**PAL Aerospace** ...

  • PS DEFENSE CORPORATION

    Technical Support Specialist

    4 days ago

    PS DEFENSE CORPORATION St. John's, Canada

    Durée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 35 to 40 hours per week · - Education: · - Expérience: · **Education**: · - Secondary (high) school graduation certificate · - or equivalent experience · **Tasks**: · - Respond to users experiencin ...

  • PAL Aerospace

    Technical Support Specialist

    2 weeks ago

    PAL Aerospace St. John's, Canada Full time Permanent

    Are you looking for an opportunity to join a company that allows you to combine your passion for learning with the chance to develop your skills and grow your career? · Challenge, reward, and opportunity; PAL Aerospace is committed to offering them all. PAL Aerospace is a lead ...

  • Quorum Information Technologies Inc

    l1 support specialist

    4 days ago

    Quorum Information Technologies Inc St. John's, Canada TEMPORARY

    Location - Open (remote/hybrid within Canada) · Reports to - Manager, L1 Product Support · Job type - Full-time; Average working hours is 40 hours/week · We're on a mission to transform car dealership operations across North America through innovative software (SaaS) and services ...

  • Geotab

    Customer Support Technical Specialist

    2 weeks ago

    Geotab Saint John, Canada Permanent - Full time

    Who we are:Geotab is a global leader in IoT and connected transportation and certified "Great Place to WorkTM." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communiti ...

  • Geotab

    Customer Support Technical Specialist

    2 weeks ago

    Geotab Saint John, Canada Permanent - Full time

    Who we are:Geotab is a global leader in IoT and connected transportation and certified "Great Place to WorkTM." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communiti ...

  • Geotab

    Customer Support Technical Specialist

    2 weeks ago

    Geotab Saint John, Canada Permanent - Full time

    Who we are:Geotab is a global leader in IoT and connected transportation and certified "Great Place to WorkTM." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communiti ...

  • PS DEFENSE CORPORATION

    technical support specialist – information technology

    3 weeks ago

    PS DEFENSE CORPORATION St. John's, Canada

    Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 35 to 40 hours per week · Education: · Expérience: · Education · Secondary (high) school graduation certificate · or equivalent experience · Tasks · Respond to users experiencing difficulties with co ...

  • PS DEFENSE CORPORATION

    technical support specialist – information technology

    3 weeks ago

    PS DEFENSE CORPORATION St. John's, Canada

    Work Term: Permanent · Work Language: English · Hours: 35 to 40 hours per week · Education: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · or equivalent experience · Tasks · Respond to users experiencing difficulties with computer · Con ...

  • The Saint John Newcomers Centre | Le Centre de nouveaux arrivants de Saint-Jean

    Newcomers Settlement Advisor

    2 weeks ago

    The Saint John Newcomers Centre | Le Centre de nouveaux arrivants de Saint-Jean Saint John, Canada

    **Agent ou agente de soutien à l'établissement francophone / Francophone Settlement Support Agent** · **À propos de nous**:Le Centre des nouveaux arrivants de Saint John Inc. (CNASJ) est un organisme sans but lucratif qui dispense des services aux nouveaux arrivants dans une appr ...

  • Eastern Health

    Recreation/development Specialist I

    1 week ago

    Eastern Health St. John's, Canada

    **Location: Waterford Hospital** · **Recreation/Development Specialist I** · **Mental Health and Addictions - W3A** · **Temporary, Full Time (until September 30, 2023 with the possibility of extension)** · **23690TMP** · *** · **Hours** · 75 bi-weekly (8 hour days) · **Salary** · ...

  • Commissionaires New Brunswick & Prince Edward Island

    Communications Specialist

    2 weeks ago

    Commissionaires New Brunswick & Prince Edward Island Saint John, Canada

    **COMMUNICATION SPECIALIST** · Commissionaires NB & PEI · Commissionaires is Canada's largest private sector employer of veterans and the only national not-for-profit security company. · Commissionaires New Brunswick & Prince Edward Island division, is seeking to hire a Communica ...

  • Newfoundland & Labrador English School District

    Comprehensive School Health Behavioural Specialist

    2 weeks ago

    Newfoundland & Labrador English School District St. John's, Canada

    **POSITION TITLE**: · - 1.0 Comprehensive School Health Behavioural Specialist · **COMPETITION #**: · **COMPETITION END DATE**: · - July 28, :00 PM · **LOCATION(S)**: · - Avalon Regional Office · **EDUCATION REQUIRED**: · - Bachelor of Education · **TRAINING METHOD**: · - PRIM/EL ...

  • Irving Oil

    Talent Sourcing Specialist, Refinery Operations

    1 week ago

    Irving Oil Saint John, Canada

    Job Title · Talent Sourcing Specialist, Refinery Operations (Hybrid Opportunity) · Who are we? · Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Easte ...

  • People Stuff

    Centre of Health Excellence

    1 week ago

    People Stuff St. John's, Canada

    **Perks** · - Health & dental plan · - Great work environment · - Innovative technology · - Competitive vacation plan · - A great startup company with room to grow · **Responsibilities** · - Coordinating medical care for patients. · - Sending out specialist referral letters. · - ...

  • Irving Oil

    Asphalt Operations Specialist

    2 weeks ago

    Irving Oil Saint John, Canada

    Job Title · Asphalt Operations Specialist · Who are we? · Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we f ...

  • GoSecure

    Security Analyst

    2 weeks ago

    GoSecure Saint John, Canada

    **Summary** · The Security Analyst specialist is a member of GoSecure's MSD Services team. He provide technical consulting service in network security, such as Firewall technology, Antispam or EDR. Also provides expertise in security operations and technical support to various cu ...