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    Facilities Attendant I - Ontario, Canada - Great Blue Resorts

    Great Blue Resorts
    Great Blue Resorts Ontario, Canada

    31 minutes ago

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    Description
    GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada Req #191
    Thursday, March 14, 2024
    Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages.
    Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

    ROLE OF AN FRONT DESK PERSON
    Front Desk Person Role Overview

    The Front Desk role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value.

    The Front Desk person is a strong sales driver, profit focused and people oriented.

    This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.

    Skills

    A Front Desk Person should possess strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests.

    Responsibilities/Accountabilities

    The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.

    The Front Desk Person's responsibility will include but not limited to the following:
    Revenue
    Owner Management
    Outstanding Balances – Performs and records Fee collection calls and emails and provides update notes in system.
    Fee processing – Processing fee payments for owners
    Owner Maintenance Jobs Add work orders for owners and rentals and resort owned property
    Slip fees – collection of monies due
    Occupancy Agreements - collects Occupancy Agreements to ensure all current owners have current years' Occupancy Agreement in their Owner's file
    Insurance - collection of Insurance proof for current year in their Owner's file
    Hydro Billing – track hydro deposits and bill out hydro every September. Complete final reads and collection when trailers are removed from park.
    Rental management
    Full payment –Collection of full payment taken upon arrival
    Check In –
    Pre-arrival activities
    Housekeeping management – pre-arrival cottage check by Front Desk Person, assigning housekeeping team to clean upon check out
    Add on services
    Ensure all vacation guests are offered pontoon boat cruises, fishing boats and other chargeable services.
    Services are booked as Maintenance Job
    Payment is taken at the time of booking
    Maintenance job is printed as receipt
    Arrange winterization with outside contractor and ensure contract is signed. Mark all units on a map for contractor. Make sure keys are given and returned. Email all customers to inform then when winterization is completed and if any issues arose.
    Extended Stay promotion – Advise Rental guest day before checking out they have opportunity to stay an additional day or more at a discounted rate
    Book now for next year promotion at discounted rate
    Check Out
    Outstanding Balances ––Ensure no outstanding balance on file
    Post Check out
    Ensure cleaning assignment made for the vacant unit
    Concessions
    Suggestive sell pontoon boat cruises, fishing boats, bike rental, pay for services, food/drink items or merchandise to owners, contractors and vacation guests,
    Process fishing and hunting license if applicable

    PROPERTY

    The Front Desk Person must strive to support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required below.

    Welcome Centre Cleaning – Entrance, interior, washrooms, signage
    Signage updated to promote add on services
    Complete Incident Report for any safety related occurrence or safety hazard or potential safety concern
    Keep copy in Incident Report file and ensure a copy to Health & Safety Compliance Manager

    ADMINISTRATION
    The Front Desk Person is responsible for the accuracy and completion of all resort related administration, paperwork and document requirements including:
    Daily log book - for things to be done from previous day
    Phones – answer calls, answer requests, record messages for other employees
    Answering Machine - Play answering machine for messages from hours Resort closed. Record messages in daily log book for action and assign delegate employee.
    Cash Register Balance
    Training of new staff
    Visitor Sign In
    Ensure all visitors report to Welcome Centre
    Visitors to Sign in and Sign out upon leaving resort
    Deliveries
    Check delivery for accuracy
    Notify department where delivery is to go via radio to team
    Reports - provide daily, weekly, monthly activity reports to Operations Manager which reports, how
    Other duties
    Assist Operations Manager when requested

    PEOPLE
    ~ Front Desk Person possesses propriety, looks, acts and sounds like

    the expectation of a Great Blue Resorts Employee
    ~ Front Desk Person wears GBR name tag at all times while on duty

    Key Performance Indicators
    The Front Desk Person's success will be measured by the following key performance indicators:
    Annually
    Customer Satisfaction as per Owner and Guest
    Attendance of all meetings and training sessions at resort
    Week in the Life of an Front Desk Person
    The Front Desk Person schedule is 40 hours per week.
    .

    The schedule during Pre, Peak and Post resort season is Friday through Tuesday and Wednesday and Thursday off, to accommodate busiest sales and rental demands.

    SUNDAY to SATURDAY
    Revenue Management
    Owner Management – as outlined above
    Rental management - housekeeping unit checks
    Property Tasks
    Operations Manager
    Meet with your Operations Manager, who should have the appropriate reports ready for your meeting review including performance information from the previous week:
    Management Fee revenue invoicing & collection
    November portion of management fees to be collected by November 30 th and May 1 st portion of management fees must be paid in full prior to May 1 st for recreational cottage owner to have access to the resort with services to remain off until paid in full
    Review After sale revenue for previous week and year to date
    Slip fee revenue & collection

    Review of outstanding balances for Slip fees to be collected prior to May 1 st , # calls made, emails, make personal visits to owner cottage if outstanding and cannot secure payment via calls and email.

    Rental revenue & collection
    Review Check-in occupancy for Friday and the upcoming Monday
    Review Vacation customer survey rating results from the previous week, work on survey/feedback collection plan for current week including rental units, check-out opportunity
    Review cleaning checklist completions –
    Maintenance Jobs – (formerly known as Maintenance Jobs) Chargeable Owner Requests
    Review existing chargeable maintenance jobs, are we on schedule, owner invoiced, work completed in system
    Wage $17.00

    Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability.

    Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
    ~ GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada

    #J-18808-Ljbffr
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