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    ServiceNow Reporting Analyst - Toronto, Canada - Apex Systems

    Apex Systems
    Apex Systems Toronto, Canada

    6 days ago

    Default job background
    Technology / Internet
    Description

    ServiceNow Reporting Analyst

    Apex Systems is a global IT services provider, and our staffing practice has two openings for ServiceNow Reporting Analysts with extensive cloud, CMDB, and Asset Management experience to support reporting and dashboard aggregation for a major hardware and software asset management project at our client, a Big Five Bank.

    Client: Big Five Bank

    Terms: 6-month contract

    Location: Currently 100% Remote.

    Role in Sentence:


    • ServiceNow Reporting Analysts with extensive cloud, CMDB, and Asset Management experience to support reporting and dashboard aggregation for a major hardware and software asset management project at our client, a Big Five Bank.

    Must-have requirements:


    • Performance analytics reporting


    • Powerbi dashboarding


    • CMDB & ITAM experience in ServiceNow


    • ServiceNow asset management reporting

    Project:


    • ServiceNow Performance Analytics and Asset Management around the Banks inventory and end-of-life reporting for their cloud, software, and hardware assets.


    • The team is standing up a new Asset Management process within ServiceNow for software and hardware updates as well as end-of-life reporting to provide up to date metrics for the entire list of software and hardware inventory assets across the Bank.

    Job Description:


    • The initial, primary focus of work is expected to include:

    o Reporting and Performance Analytics for regulatory currency management initiative.

    o Primary areas include Discovery/CMDB, Hardware Assets, Software Assets, and lifecycle reporting.


    • Leverage PowerBI to create reports on KPIs and metrics that answer key business questions to help increase quality and reduce the costs of service delivery and asset tracking.


    • Preparing reports based on performance analysis and presenting them to management on demand.


    • Provide the latest data to engage in fact-based discussions with the Senior management and core stakeholders.


    • Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.


    • Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts.


    • Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data.


    • Offer interactive filtering that provides end-to-end transparency across processes and timelines.


    • Work directly with key stakeholders to understand requirements while documenting designs and configurations.


    • Ensure accurate estimates of work effort for design and configurations within ServiceNow.


    • Manage the testing of reports and work defects to resolution.

    Core Technical Experience:


    • 5+ years of experience with ServiceNow development and/or administration.


    • Proficient in ServiceNow reporting and analytics capabilities, including Performance Analytics and Reporting APIs.


    • Proficiency in data analysis tools and technologies, such as SQL, MicroStrategy, and Power BI.


    • Extensive ServiceNow experience with strong ITAM, ITSM, CSM and CMDB knowledge.


    • Strong Cloud experience and knowledge

    o AWS / Azure

     Understand CMDB and necessary tables.

     Understand containers and relevant image data.


    • Understanding of Hardware IT assets, Software IT asset, and Consumables (low IT cost accessories).


    • A background with ServiceNow ITAM

    o Building workflows

    o Creating reports and performance analytics

    o Data discovery

    o Vendor optimization

    o Asset Assignment

    o Automated annual asset inventory and historical asset data.


    • Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies


    • Experience optimizing the performance of data-related processes within ServiceNow.

    Interview Process: Interviews will take place in two rounds, one technical test and one process driven discussion.

    This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.

    This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

    If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.

    EEO Employer

    Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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