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    Revenue Operation Manager - Toronto, ON, Canada - Katana Smart Manufacturing Software

    Katana Smart Manufacturing Software
    Katana Smart Manufacturing Software Toronto, ON, Canada

    2 weeks ago

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    Description

    If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to shape and build our Customer Success teams' operations.

    We believe the future is a tech stack of integrated best-of-breed SaaS products, with Katana at the centre.

    Since 2017, we've given businesses worldwide a live look at their inventory, uniting all the processes and tools they use with intuitive and easy-to-use cloud inventory software.

    Our customers range from mom-and-pop shops to multi-million-dollar businesses.

    To date, we have raised over $51 million in funding from VC firms and angel investors who, like us, believe the inventory software space needs more love.

    Optimise and manage the operations of our Customer Success, Onboarding, and Support teams to enhance customer experience and success outcomes.

    Develop and maintain reports and metrics to inform strategic decisions and improve team performance.
    Ensure data integrity in our CRM.

    Building and utilising tools such as customer health score, churn prediction, and CSAT metrics to empower our teams to deliver unparalleled service to our customers.

    g CRMs (Hubspot is our choice for the CRM), analytics tools, CS platforms
    Have strong analytical and problem-solving skills, with experience using data and analytics to improve performance.
    Have excellent project management abilities and are able to bring together cross-functional stakeholders
    Have excellent communication skills in English (oral and written)
    We celebrate in person annually at our company Summer Days and get together remotely as often as possible.

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