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    collections manager - Toronto, Canada - Total Credit Recovery

    Total Credit Recovery
    Total Credit Recovery Toronto, Canada

    3 days ago

    Default job background
    Full time
    Description

    About Us:

    We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative.

    OVERVIEW OF POSITION:

    We are looking for Collections Managers to manage the Bell Department. This position involves the supervision and coordination of the daily activities of collection officers and supervisors.


    Responsibilities:

    • Establish work schedules and procedures
    • Resolve work-related problems
    • Identify training needs
    • Monitor daily attendance and performance
    • Project a work plan, set expectations and completion goals
    • Audit and adhere to work plan
    • May perform collection duties
    • Quality assurance of calls through call monitoring
    • Perform file audits
    • Conduct weekly training sessions
    • Conduct hiring interviews
    • Complete performance reviews and performance counseling
    • Handle escalated calls
    REQUIREMENTS:


    • Must be well-versed with Credit and Collections policy, systems, and controls, preferably in an oversight capacity, from either an auditing or a managerial perspective
    • Must be detailed and diligent
    • Preference is for a minimum of 2 years of related experience and a hands-on, proactive leadership style
    • Telecom/1st party/Credit Card/Payment Processing industry experience also a definite asset.
    • Excellent technical skills required (MS Office products, Work & Excel proficiency, solid aptitude for technology) and collection software
    • Excellent analytical, communication (written and verbal), negotiation and motivational skills
    • Excellent leader and mentor
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