- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections agents, providing guidance, support, and training as needed.
- Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Manage Collections BPO
- Assist in the management and development of daily and monthly planning, along with suggesting policy and strategic shifts to ensure delivery of end results
- Resolve varied issues with medium complexity which may have substantial impact on operations
- Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Work across lines with peers in the other lines of business to drive improvement in our collection operations and supporting the retail operations check and loan collections.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Money Mart, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Bachelor's degree/University degree or equivalent experience
- 5-10 years of experience in a related role
- Mid to senior level experience with commensurate experience in people management
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated negotiation skills
- Strong knowledge of collections practices, laws, and regulations.
- Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
- Superior communication and organizational skills, and a positive and professional demeanor towards debt collection.
- Strong leadership skills with a lead by example approach.
- Able to multitask, meet deadlines, think quickly and be persuasive under pressure.
- Demonstrated ability to organize and lead a team to meet and exceed goals in a fast-paced environment.
- Must be self-motivated, demonstrate good organization skills, and work effectively with little or no supervision.
-
Collections Manager
1 week ago
Spinnaker Resorts, Inc. Toronto, Canada**JOB DESCRIPTION SUMMARY**: · This position is responsible for the development and management of the loan and homeowner associates' collection programs and training/supervision of the Collections team on a day-to-day basis. This position also monitors and directs staff productio ...
-
Legal Billing and Collections Manager
1 week ago
Talent Department Toronto, Canada**Join Our Client's Team as a Billing and Collections Manager** · Are you an experienced finance professional looking to take the next step in your career? Our dynamic law firm is seeking a motivated Billing and Collections Manager to join our finance team. Reporting directly to ...
-
Manager, Collections Strategy Analytics
6 days ago
Scotiabank Toronto, CanadaRequisition ID: 175439 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Job Purpose**: · Working within GRM, you will be driving improvements in collection strategies by leading the production of policies, strategies and ...
-
Risk Manager, Collections Strategies
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 182431 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Job Purpose** · Working within GRM, you will be responsible for driving improvements in collection strategies by leading the production of policies, ...
-
Manager, Collections Strategy Analytics
1 week ago
Scotiabank Toronto, CanadaRequisition ID: 175439 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Job Purpose**: · Working within GRM, you will be responsible for driving improvements in collection strategies by leading the production of policies ...
-
Product Manager, Destination Collection
6 days ago
LCBO Toronto, CanadaLCBO · Location Address: · 100 Queens Quay East, 9th Floor, Toronto · Number of Openings: · Pay · $64, $113,090.00 · Job Posting Description: · This position is hybrid #LI-Hybrid · Contract: up to 18 Months · Do you love contributing to a dynamic and fast-paced business unit in a ...
-
Collection Manager
1 day ago
Partners in Credit Inc Thornhill, Canada**Full Time, Permanent Manager and Supervisors** · Salary Range $42,000 - $51,000 · Supplemental Pay Types: Competitive Salary and Commission · Full-time permanent available, immediate start date Locations: PIC 150 Commerce Valley Dr W #601, Thornhill, ON L3T 7Z3 · **Calling All ...
-
Scotiabank Toronto, CanadaRequisition ID: 162889 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Job Purpose**: · Working within GRM, you will be responsible for driving improvements in collection strategies by leading the production of policies ...
-
Sephora Canada Toronto, CanadaCompany: Sephora Canada · - Country / Region : Canada · - City : Toronto · - Business group: Selective Distribution · - Contract type: Permanent Job · - Function: Human Resources · - Reference No.: 224389 · - Date of publication: · POSITION · Sales & Education Manager Sephora Co ...
-
Sephora Canada Toronto, CanadaCompany: Sephora Canada · - Country / Region : Canada · - City : Toronto · - Business group: Selective Distribution · - Contract type: Permanent Job · - Function: Human Resources · - Reference No.: 224391 · - Date of publication: · POSITION · Sales & Education Manager Sephora Co ...
-
Sephora Canada Toronto, CanadaCompany: Sephora Canada · - Country / Region : Canada · - City : Toronto · - Business group: Selective Distribution · - Contract type: Permanent Job · - Function: Human Resources · - Reference No.: 224390 · - Date of publication: · POSITION · Sales & Education Manager Sephora Co ...
-
collections manager
3 days ago
Total Credit Recovery Toronto, Canada Full timeAbout Us: · We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative. OVERVIEW OF POSITION: · W ...
-
Collections Manager
3 days ago
Money Mart Financial Services Toronto, Canada Full timeCompany Description · Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 4 ...
-
Collections Manager-bank
3 days ago
FDR Ltd Group of Companies Richmond Hill, Canada**Collections Manager - Bank / Government / Ministry of Finance Portfolio** · Job Type**:Full Time, Permanent, On site (No remote work)** · Job Location**:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario** · **Required Hours**: · Monday: 8:30 am - 5:00 pm · Tuesday: 8:30 am ...
-
Supervisor, Collections Management
1 week ago
University of Toronto Mississauga, Canada**Date Posted**:03/11/2024 · **Req ID**: 36477 · **Faculty/Division**: UofT Mississauga · **Department**: UTM: Library · **Campus**: University of Toronto Mississauga (UTM) · **Position Number**: · **Description**: · **About us**: · U of T Mississauga—the second largest campus o ...
-
Team Manager- Collections
1 week ago
goeasy Mississauga, Canada**easyfinancial** is one of Canada's largest non-prime lenders, we pride ourselves on everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no. · goeasy is looking for a self-motivated and charisma ...
-
Billing & Collections Manager
2 days ago
Spark Power Oakville, CanadaThe **Billing & Collections Manager** is responsible for the timely and comprehensive creating and presentment of day-to-day billing activity, credit adjudication on both new and existing customers, and maximizing cash collections to maintain the Accounts Receivable portfolio in ...
-
Programming and Collections Manager
1 week ago
Sharon Temple National Historic Site & Museum Sharon, Canada**Position Summary**: · The Programming & Collections Manager is responsible for assembling, cataloging, managing, and presenting the Sharon Temple National Historic Site Collection and Buildings. The position will create analog and digital tools for engagement and outreach aroun ...
-
Collections and Credit Manager
2 weeks ago
EightSix Network Inc Toronto, ON, CanadaMagnet is helping our client, a leading construction firm within the locker and washroom accessory space, look for a Credit Collections Manager to join their fast growing team and work out of their GTA office. This organization have completed thousands of projects across Canada, ...
-
Credit Collections Manager
2 weeks ago
Inter-Co Division 10 Inc. Toronto, ON, CanadaAt Inter-Co Division 10, we specialize in the distribution and installation of toilet partitions, lockers, washroom accessories, glass shower systems and other specialty construction products. With 10 locations across Canada and the United States, it is our mission to create the ...
Collections Manager - Toronto, Canada - Momentum Financial Services Group
Description
Job Description*Candidates must reside in the GTA area to be considered for this role as they will be required to be in office 3 days a week at the Toronto Corporate Office.
GENERAL FUNCTION
The Collections Manager is a management level position responsible for accomplishing results through the management of a team or department in an effort to contact clients for collection purposes in coordination with the Operations – Collections team as well as dialer management and Retail Operations. The overall objective of this role is to drive recovery efforts on early, late stage and charged off delinquent customer accounts which may include all check cashing, loan and insurance products.
DUTIES/RESPONSIBILITIES
EDUCATION
EXPERIENCE
SKILLS
All your information will be kept confidential according to EEO guidelines.
Additional Information
*Notice to Ontario Applicants - National Money Mart is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify National Money Mart if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation National Money Mart will work with you to determine how to meet your needs.
Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.