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    Bilingual Client Services - Toronto, Canada - TEKsystems

    TEKsystems
    TEKsystems Toronto, Canada

    1 week ago

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    Contract
    Description

    Description:

    As a Client Services Representative with Administrative and Help Desk Functions, you will be a crucial point of contact for customers seeking assistance with their inquiries, issues, and technical problems related to credit card products. In this role, you will provide top-tier customer service, perform administrative tasks, coordinate with internal team to find solutions, and offer basic technical support to ensure a positive customer experience. This role has the opportunity to evolve with further use of a ticketing system (Jira) to manage requests.

    Key Responsibilities:

    1. Customer Support:


    •Handling incoming calls and emails from customers professionally and courteously.

    oAddress customer inquiries, concerns, and technical issues.

    oProvide information on products, services, and company policies.

    oEscalate complex technical issues to the appropriate support team.

    2. Technical Assistance:


    •Offer first-level technical support to customers experiencing technical problems.

    oTroubleshoot and resolve basic technical issues or escalate to other departments when necessary.

    3. Administrative Tasks:


    •Maintain accurate customer records in the database.

    oAssist in data entry, document management, and filing.

    oPrepare reports, spreadsheets, and other administrative documents as needed.

    oCoordinate with other departments to ensure smooth information flow.

    Skills:

    financial services, problem solving, credit card, jira, ticketing, product

    Top Skills Details:

    financial services, problem solving

    Additional Skills & Qualifications:

    MUST HAVE


    •1 year Call Center experience or Customer Service experience


    •Strong written and verbal communication - French Bilingual


    •Proven experience in problem-solving – including working with multiple departments to support clients and find resolve


    •Self starter and comfortable with working without SOPs;


    •a; experience working in a new department or new products, or evolving products where there are little to no SOPs in place


    •b; proven experience or examples of problem solving a customer inquiry where their SOP did not outline the resolution/resolve – how often did this happen, how do/did they respond, what did they do, what was the outcome)

    NICE TO HAVE


    •Experience working with Tier 2 calls and problem-solving where there are little to no SOPs in place


    •Help Desk or Ticketing experience

    Experience Level:

    Expert Level

    À propos de TEKsystems:

    Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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