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    Technician – English Customer Service - Markham, Canada - Canlak

    Canlak
    Canlak Markham, Canada

    3 days ago

    Default job background
    Full time Customer Service / Support
    Description

    Canlak is a manufacturer of industrial wood coatings. We differentiate ourselves by the strength of our service and our customer-oriented corporate culture.

    We've been serving the kitchen, flooring and furniture industries for 40 years. We are a growing company, recognized as one of the largest privately held companies in Canada. We are a team of over 175 employees across North America.

    Benefits of working with us:

    • A permanent full-time position;
    • Work schedule: Monday to Friday 7:15 am -3:45 pm;
    • A salary paid weekly;
    • Eligible for group insurance after 3 months of continuous service;
    • Group RRSP with employer contribution;
    • Two floating days per year;
    • A professional, dynamic, friendly and caring team.

    Employee duties and responsibilities :

    Working with the Customer Service Manager, the individual will be responsible for providing impeccable service to internal and external customers. His/her main tasks will be to:

    • Take orders from customers;
    • Respond to requests for information from internal and external customers;
    • Follow up on orders and negotiate with the production department and customers;
    • Manage the return of merchandise;
    • Take care of price management as a team;
    • Scanning documents from shipping, scanning all batch tickets and new formula entrys as well as filing such scans;
    • Follow up on all batch deposits / new forms / cheques etc (once I have deposited them);
    • Take care of stationery orders and other necessities for the company;
    • Assist with data entry (batch ticket closing / new form entry);
    • Any other related task.
    • 3 to 5 years' experience as a customer service agent.
    • 3 to 5 years experience as a production or inventory assistant or similar experience will be considered.
    • French and English, spoken and written because communications are in both languages.
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