Jobs
>
Calgary

    Technical Account Manager - Calgary, Canada - Sure Systems

    Sure Systems
    Sure Systems Calgary, Canada

    6 days ago

    Default job background
    Technology / Internet
    Description

    The Technical Account Manager is responsible for maintain long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

    This position is ideally suited for individuals with high drive and desire who are new to sales and need opportunity and training.

    What does a Technical AccountManager do?

    Technical Account Managers (TAMs) provide high-level tech support to their customers before and after a sale or transaction. They report to the Sales & Marketing Manager and work with clients in the hopes of building strong relationships and to ensure customer satisfaction.

    TAMs visit customers within an assigned area to ensure that their services are functioning well and advise customers of opportunities for additional services, products, or solutions. Sometimes, they coordinate installation or integration of services for a customer. They are tasked with identifying potential areas of concern for a customer before they arrive and deliver recommendations from current and potential internet technology needs during the business relationship. They train customers in the proper use of their products and answer product related queries in a timely and efficient manner. They provide reports to stakeholders on product performance and track account metrics.

    This position is ideally suited for individuals with high drive and desire, who are new to sales, are seeking new opportunity and increasing their skillset.

    Primary Duties and Responsibilities
    • Responsible for customer satisfaction, retention, and reference-ability for all assigned accounts.
    • Establish and maintain a technical relationship with all assigned accounts.
    • Comfortable in dealing with IT systems that support end-to-end business processes across the customers' value chain.
    • Navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and systems.
    • Develop relationships with new prospects by leveraging personal and business networks.
    • Utilize a deep understanding of each customers environment to identify customer needs and implement solutions that will accelerate their success.
    • Work with project managers to ensure that projects mesh well with the overall strategy and are implemented successfully.
    • Responsible for making moderate to significant improvements in processes, systems, or products to improve the performance of the job area.
    • Identify trends and prevent issues from occurring by being proactive.
    • Act as a technical liaison between customers, service engineering teams and support.
    • Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely and documented.
    • Use best practices to drive standardization and efficiencies across your customer base to ensure full value realization.
    • Manage a portfolio of clients and ensure success through the attainment of asset goals and objectives.
    • Develop relationships with existing customers and focus on renewing customers contracts and upselling additional services.
    • Clear understanding of the assigned accounts' business goals and directions and drive return on investment with our products and services.
    • Make and meet all commitments, build trust with customers, and help others to do the same.
    • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts.
    Requirements
    • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, IT Technician, or relevant role.
    • Strong communication (both verbal and written) and relationship-building skills.
    • Strong Technical knowledge and problem-solving skills.
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
    • Solid experience with CRM software.
    Compensation

    This is a commission sales position with a monthly base salary. We offer a great training plan, a fair commission plan and solid health benefits.

    Our Training Program

    We have a detailed training schedule set out for our salespeople including industry information, sales process information and buyer-psychology information. We spend the first 90 days with each new salesperson personally training and orienting them to our business. After that, they have the opportunity to participate in an outside training program which we pay for.

  • Shell

    Fleet Solutions Key Account Manager

    2 days ago

    Shell Calgary, Canada

    **The Role**: · Joignez-vous à l'équipe Shell Fleet Solutions des Amériques · Shell Fleet Solutions n'est pas qu'un fournisseur, c'est un partenaire en solutions intégrées pour les parcs de nos clients. Nous avons tout d'abord lancé les cartes d'achat de carburant, et nous offron ...

  • Tartan Energy Group

    Accounting Manager

    1 week ago

    Tartan Energy Group Calgary, Canada

    Tartan Energy Group is a multifaceted engineering and manufacturing company that provides drilling and completion equipment and services to the oil and gas industry. For more than 20 years, Tartan has followed the philosophy of engineering our products for simplicity, reliability ...

  • ATCO Group

    Account Manager

    1 week ago

    ATCO Group Calgary, Canada

    **Who We Are**: · ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services and disaster and emergency management for a diverse range of clients. We are a service-based organization made up of great p ...

  • Paradise Spirits inc.

    Accounting Manager

    1 week ago

    Paradise Spirits inc. Calgary, Canada

    Paradise Spirits is currently looking for a reliable enthusiastic person to join our team as our Accounting Manager. We are seeking a highly motivated individual that is able to help grow our company. · **Key Responsibilities**: · - Final review and posting of all GL Entries · - ...

  • Payne Transportation Ltd.

    Account Manager

    11 hours ago

    Payne Transportation Ltd. Calgary, Canada

    For 23 years, Payne Transportation has been providing comprehensive Transportation and Logistics solutions for clients across Canada and the continental USA. We currently have an exceptional opportunity for an _Account Manager (_ _Outside Sales)_ to represent an asset-based compa ...

  • Weir Group

    Account Manager

    1 week ago

    Weir Group Calgary, Canada

    Account Manager · Weir Minerals · Calgary, AB · Hybrid · Purpose of Role: The Account Manager is responsible for being the key customer contact and conduit to represent, support, specify, direct, secure opportunities and sell products and services provided by the Weir organizatio ...

  • CMB Insurance Brokers

    Account Manager

    11 hours ago

    CMB Insurance Brokers Calgary, Canada

    **General Description** · As a Business Service Specialist, working with the Sales Executives and under the direction of the VP, Operations, you will help plan, lead and guide the growth, renewal and servicing of accounts to contribute to the continued growth and operation of the ...

  • Core Lab

    Account Manager

    1 week ago

    Core Lab Calgary, Canada

    **Account Manager** · **JOB SUMMARY** · The Account Manager is responsible for representing the entire range of Company products to assigned accounts, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met. · **ESSENTIAL ...

  • Environmental 360 Solutions

    Account Manager

    1 week ago

    Environmental 360 Solutions Calgary, Canada

    Are you a results-driven sales professional with exceptional account management skills for Municipal Waste contracts in Western Canada? Are you looking for an exciting opportunity to showcase your talents and contribute to the growth of a dynamic company? If so, we have the perfe ...

  • Hard Rock Developments Inc

    Accounting Manager

    3 days ago

    Hard Rock Developments Inc Calgary, Canada

    Hard Rock Developments is in the concrete supplies and steel manufacturing business. · We are looking for someone to manage our accounting department. A motivated individual that wants to contribute to the company's success, is truly a team player, and holds a positive work envir ...

  • Sharp Insurance

    Account Manager

    5 days ago

    Sharp Insurance Calgary, Canada

    Sharp Insurance is passionate about being an industry trailblazer. If you're driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you We value being exceptional at every level, providing outstanding customer service, and being innovativ ...

  • ARGUS MACHINE CO LTD

    Account Manager

    5 days ago

    ARGUS MACHINE CO LTD Calgary, Canada

    Reporting to the Sales Manager, the Products Account Manager is responsible for developing and maintaining customer relationships for the purpose of selling Argus products in Canada. They will provide support, direction and expertise in developing the sales and marketing strategi ...

  • Grizzlytrek Group

    Accounting Manager

    3 days ago

    Grizzlytrek Group Calgary, Canada

    For the role of an Accounting Manager specializing in Payroll and Invoicing at GrizzlyTrek, a detailed job description based on the provided responsibilities and qualifications can be outlined as follows: · **Job Title: Accounting Manager - Payroll & Invoicing**: · **Department: ...

  • ANPORT Communications

    Account Manager

    3 days ago

    ANPORT Communications Calgary, Canada

    ANPORT Communications is looking for an Account Manager to join our growing team. This opportunity will allow you to work on a variety of projects, branding strategies and communication plans across the globe while operating in an entrepreneurial environment. We manage several cl ...

  • Definitive Optimization

    Account Manager

    5 days ago

    Definitive Optimization Calgary, Canada

    **JOB SUMMARY**: · The Senior Account Manager is responsible for acquiring, expanding, and maintaining an assigned territory and/or corporate accounts, both national and international. This role involves increasing company revenue by generating profitable sales from new and exist ...

  • XI Technologies Inc

    Account Manager

    1 week ago

    XI Technologies Inc Calgary, Canada

    **Account Manager** · XI Technologies, a privately owned energy software and data firm in Calgary, is looking for a dynamic individual who wants to build a career upon the great relationships we have with our clients. · **Purpose** · The primary responsibility of the Account Mana ...

  • GFL Environmental

    Account Manager

    4 days ago

    GFL Environmental Calgary, Canada

    **Summary** · As a key member of GFL's Calgary's Business Development team, you will be committed to enhancing our client relationships and growing the market share of oil recycling related services. You will be relied upon to source new business with prospective and existing cli ...

  • Sharp Insurance

    Account Manager

    1 week ago

    Sharp Insurance Calgary, Canada

    Sharp Insurance is passionate about being an industry trailblazer. If you're driven, a self-starter, and have a love of stirring things up, then Sharp is the right place for you We value being exceptional at every level, providing outstanding customer service, and being innovativ ...

  • White Cap Canada

    Account Manager

    5 days ago

    White Cap Canada Calgary, Canada

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. · The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, ...

  • ERIKS CNC Flow Control

    Account Manager

    1 week ago

    ERIKS CNC Flow Control Calgary, Canada

    **CNC Flow Control** is headquartered in Houston, Texas, with multiple other locations, including Odessa, Texas and Edmonton, Canada. Our company unifies several trusted valve and flow line brands that have been serving numerous industries in North America for nearly three decade ...