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    IT Relationship Manager - Edmonton, Canada - MacEwan University

    MacEwan University
    MacEwan University Edmonton, Canada

    Found in: Talent CA C2 - 1 week ago

    Default job background
    Full time
    Description

    Opportunity

    MacEwan University is seeking an IT Relationship Manager for a full-time continuing opportunity with the Information Technology Services department.

    The IT Relationship Manager is a liaison between the IT Department & various administrative groups & Faculties within the University. This position will be pivotal in aligning technology solutions with university goals, fostering collaboration, & ensuring the delivery of effective IT services that enhance overall performance. This position will also assist University departments in the preparation of new project requests, help convey the needs in language most understandable to technology professionals while maintaining an institutional perspective.

    Key responsibilities include:

  • Build and strengthen a partnership between university departments and faculties to achieve MacEwan's strategic vision.
  • Establishing "customer intimacy" by understanding a department or faculty's outcomes, goals, and operational challenges and understanding how ITS can contribute to their success.
  • Serving as a two-way communication liaison between the assigned University departments or faculties and ITS.
  • Working collaboratively with end users and IT staff to develop business cases, including prioritization and cost/resource analysis.
  • Help the unit assess ITS's performance relative to Service Level Agreements (SLA) and communicate any needs for change.
  • Participating in the IT annual budgeting and planning process for the assigned departments and faculties and communicates IT spending.
  • Working with IT project management team to maintain the IT Multi-year Technology Plan based upon IT framework, ongoing projects and work efforts, and future state planning.
  • Proactively identifying opportunities for process improvements and efficiency gains through technology solutions and collaborating with business leaders to understand their needs and translate them into IT requirements.
  • Ensuring streamlined and transparent demand intake processes that ensure alignment of IT services and projects to strategic goals, stakeholder needs, and resource capacity.
  • Liaising and partnering with external stakeholders (service providers, vendors, contractors) to ensure up-to-date knowledge of products, progress of projects, and to ensure business relationships are fostered and maintained.
  • Ensuring consistent and effective communication of plans and projects to stakeholders.
  • Serving as a "single point of contact" for the department or faculty if that unit needs updates or direction on submitting work requests.
  • Contributing to a culture of multiyear planning and continuous improvement.

    • This opportunity is for internal MacEwan University applicants only.

    Skills

    You will have:

  • Communication: Strong verbal and written communication skills are essential for effectively conveying ideas, negotiating contracts, and building relationships with clients and internal stakeholders.
  • Interpersonal: Relationship Managers need to be able to establish and maintain positive relationships, understand their needs, and effectively collaborate with internal teams to meet those needs.
  • Business Acumen: A solid understanding of business principles, industry trends and academic needs is crucial for identifying opportunities for growth and providing valuable insights to both clients and internal teams.
  • Strategic Thinking: Relationship Managers must have the ability to think strategically, identifying long-term goals and developing plans to achieve them in collaboration with clients and internal teams.
  • Problem-Solving Skills: The ability to analyze complex situations, identify issues, and develop creative solutions is essential for addressing challenges and driving positive outcomes for both the company and its clients.
  • Project Management Skills: Relationship Managers may be responsible for managing projects related to client relationships, so proficiency in project management tools and techniques can be beneficial.
  • Customer Service Orientation: A customer-centric approach is crucial for Relationship Managers, as they are responsible for ensuring that clients' needs are met, and their expectations are exceeded.
  • Technical Skills: Relationship Managers may need to have knowledge of specific technologies or systems relevant to the University's needs.
  • Experience working in a fast paced, cross-functional, and cross-team environment and being the functional go-to person with multiple business partners.
  • The ability to explain complex concepts in plain language.
  • The ability to understand the operations, goals, objectives, and nuances of various business units and to translate ambiguous needs into precise requirements.
  • A strong background in Agile software development methodology is preferred.

    • Qualifications

  • A minimum of a bachelor's degree in Computer Science, Information Technology, Business administration or related field.
  • Experience in developing roadmaps, overseeing formal cost/benefit analysis, and supporting new business initiatives.
  • Experience developing relationships with and ensuring the appropriate participation of key client stakeholders.
  • Vendor relationship management including completion of RFPs/RFIs (vendor due diligence).
  • Experience with external client management (expectations, communications, negotiations, escalation, feedback, etc.) would be considered an asset.
  • An equivalent combination of education and experience may be considered.

    • Benefits

    When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

  • Competitive base pay
  • Generous vacation time
  • Secure pension plan
  • Flexible benefits package
  • Continuous learning culture
  • Opportunities for career growth
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