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Dealer Support Representative
6 days ago
Celebright Kanata, CanadaCelebright is looking for a friendly face to help support our growing dealer network. Our dealer network is the backbone of our sales channels. This role is part sales, part support. It consists mainly of onboarding new dealers and supporting those dealers to help them succeed. · ...
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IT Support Representative
1 week ago
CAA Niagara CanadaIT Support Representative - 1yr. Contract · This is a Full-time - ONSITE - 12 month contract. · Who We Are: · CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years ...
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Phone Support Representative
1 week ago
TD Bank Canada Full timeContact Centre Representative - Canadian Banking, EasyLine page is loaded Contact Centre Representative - Canadian Banking, EasyLine · Apply remote type Hybrid locations London, Ontario time type Full time posted on Posted Yesterday job requisition id R_ Work Location: · Person ...
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Customer Support Representative
2 weeks ago
Wow24-7 Inc. CanadaOur mission goes way beyond making working life simpler, we provide WOW-working opportunities. · Are you on the lookout for an exciting and professional work environment that offers a unique opportunity to engage with international clients? Look no further We are currently seeki ...
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Technical Support Representative
1 week ago
Granicus, Inc. CanadaThe Company · Serving the People Who Serve the People · Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support o ...
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Customer Support Representative
1 week ago
Greenline CanadaWhat is Greenline? · Greenline (acquired by BLAZE) is a Canadian cannabis point-of-sale (POS) platform. We develop software to help retailers sell cannabis and stay compliant within the Canadian retail cannabis industry. · Why do cannabis retailers need industry-specific softwar ...
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Customer Support Representative
2 weeks ago
Shopmonkey Inc. CanadaAs a customer service enthusiast available to work in the Eastern time zone, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exce ...
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TECHNICAL SUPPORT REPRESENTATIVE
2 weeks ago
FLSmidth Canada Full timeTechnical Support Specialist - PC&V page is loaded Technical Support Specialist - PC&V · Apply locations Orillia (MIN) Burlington (MIN) Timmins (MIN) Wabush (MIN) time type Full time posted on Posted 3 Days Ago job requisition id R23124 Joining a team of more than 11,000 people ...
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Customer Support Services Representative
1 week ago
ZayZoon group CanadaCustomer Care is a central part of our product and service experience, and as such a strategic strength in our business -- critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products ...
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Senior Operations Support Representative
6 days ago
Volkswagen Group of America CanadaJob Description - Senior Operations Support Representative (VCI · Senior Operations Support Representative - VCI003413 · Primary Location Primary Location · Canada Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for ...
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Website & CRM Support Representative
1 week ago
Quadragroup Canada Full timeTechnical Representative - Dairy & Sports Nutrition · Technical Representative -Dairy & Sports Nutrition · Status: Full-time, permanent (1) · Are you recognized in the dairy industry as a technical expert? Do you enjoy supporting the commercial growth of various projects and m ...
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Technical Customer Support Representative
1 week ago
NoviFlow Inc CanadaTechnical Customer Support Representative Job ID: · Job Description · You will interact directly with customers to deploy, upgrade and troubleshoot network products designed to meet the needs of Data Centers, Network Service Providers and researchers in Software Defined Network ...
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Accounts Receivable Support Representative
5 days ago
Providence Canada Full timeProvidence is calling an Account Receivable Representative who will work remotely within our footprint states, AK, CA, OR, WA, TX, or MT. · Utilize Epic to review and satisfy billing edits, charge information, private or government insurance benefits, and other related informati ...
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Bilingual Customer Support Representative
6 days ago
BGIS CanadaBGIS SCS is a leading provider of customized facility management andreal estate services. With our combined team of over 6, 500 globally, werelentlessly focus on enabling innovation through the services we deliver,... · BGIS SCS is a leading provider of customized facility manag ...
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Product Service Support Representative
1 week ago
Tigercat CanadaThursday, January 25, 2024 · Tigercat Industries Inc. is looking for a highly motivated, driven and organized Product Support Representative covering Northern Ontario, and North Eastern Quebec, Canada · The successful candidate will be required to travel extensively to trouble ...
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Customer Support Services Representative
1 week ago
AGAT Laboratories Ltd. CanadaAGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty servic ...
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Remote Customer Support Representative
1 week ago
Karriera CanadaOneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and ...
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Online Customer Support Representative
2 weeks ago
ML6 Search + Talent Advisory CanadaThe Opportunity: · ML6 has partnered with a boutique home decor brand in their search for a Customer Service Administrator to join their growing team. The ideal candidate has a keen eye for detail, strong communication skills, with a personality that can make every customer smil ...
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Creaform - Stagiaire, Soutien Ti (H/F)/nb)
6 days ago
AMETEK, Inc. CanadaNotre département des TI est à la recherche de la personne qui contribuera, au travers de son stage, à soutenir activement l'équipe en traitant les demandes d'assistance technique de niveau 1, tant au niveau matériel que logiciels et en participant au projet en cours. · En nous r ...
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Représentant(E) Technique Sur La Route
1 week ago
Pilot P.B. Canada**Passionné du domaine de l'usinage... un nouvel horizon s'ouvre à vous ** · **Parce que vous voulez faire une différence ** · Devenir représentant technique chez Pilot P.B. vous permettra de satisfaire votre côté technique et votre besoin de sortir de la routine de l'usine pour ...
Online Customer Support Representative - Canada - Outforce - The Global Team Connector
1 week ago
Description
ai is looking for a rockstar technical recruiter who has experience managing client accountsAt Outforce, we solve a global problem for those who are looking to outsource engineering work and those seeking clients for their outsource agency.
As a result companies often get a bad match and outcomes are not good for either party.At Outforce, we reduce the time and risks associated with finding an outsource agency for software development or data engineering.
Our clients are fast growing tech companies from Canada and the USA.They don't have time to review all the options, and likely don't have a lot of data insights about who's good and who is a waste of their time.
We built a database with 79,000 technical agencies tagged for what they do best. Using AI, and a lot of experience refining a process, we help filter based on each company's available talent. We have an excellent product market fit, and we have been automating our services, so they scale.Now we are scaling and need HR team members with experience in sourcing and doing the due diligence on top technical and engineering talent.
Check out our website to see how we help venture backed companies scale their engineering team by bringing data, process and speed to selecting the right outsourcing agencies.
We believe in personal growth and value diversity. Our team is remote first, with offices located in Calgary and Montreal. We meet quarterly in person and regularly online as a team to re-establish personal connections. We like to have fun and create value for our clients and the service providers they choose.We are seeking a dynamic Technical Recruiter & Customer Success specialist to join our team and play a key role in managing our database of outsourcing agencies and ensuring exceptional customer experiences for our clients.
As part of our Fulfillment and Customer Success team you will be responsible for our Fulfillment (technical recruitment) efforts to identify top talent that aligns with our clients' culture and goals.
Additionally, you will be helping with our customer success strategy, focusing on building strong relationships with clients and ensuring their needs are met at every touchpoint.
Conduct comprehensive, technical resume, quality assurance verification of our internal filtering system to ensure precise candidate matching.ai's Filter to meticulously evaluate and vet potential outsourcing agencies that meet client requirements and objectives.
Provide ongoing support to clients and selected agencies throughout the engagement process.
Develop and maintain documentation, playbooks, guides and training materials, and best practices to support outsourcing matching & interviewing success.
Agency success support:
Build and maintain strong relationships with outsourcing agencies, serving as the primary point of contact.
Lead "check-ins" with active agencies on a scheduled basis to understand the health of the client, team resourcing requirements and collaborate with outsourcing agencies to deliver tailored solutions and services.
Onboard new agencies in our database which will give them an opportunity to build their profiles and bid on relevant projects.
Customer Success:
Onboarding new clients, leading project kick-off, providing training and support to help them get started and achieve their desired outcomes.
Maintain "check-in" communication and collaboration between clients and outsourcing agencies to ensure seamless project execution and delivery. Conduct weekly, bi-weekly or monthly check-ins with our clients. Monitor outsourcing client and partner performance and address any issues or concerns in a timely manner.Track and analyze customer data and feedback to identify trends and drive improvements.
Maintain monthly Customer Budget Control Report (based on agency timesheets) with support of Finance team.
Develop and maintain documentation, playbooks, guides and training materials, and best practices to support client success.
Proactively engage with clients to ensure they are maximizing the value of our products/services. Identify opportunities for upselling or cross-selling additional products/services based on client needs.
Stay informed about industry trends, best practices, and emerging technologies in outsourcing to provide strategic insights and recommendations to clients.
Sales, Operations) to align outsourcing strategies with overall business objectives and client needs.Cross team collaboration with Operations and Finance teams to help forecast monthly revenue and make sure invoicing happens in a timely manner.
Technical Acumen:
Strong understanding of technical roles, skills, and technologies relevant to the positions being recruited for (e.g., software development, data science, IT infrastructure).
Recruitment and Talent Acquisition:
Proven experience in end-to-end recruitment processes, including sourcing, screening, interviewing, and hiring technical talent.
Industry Knowledge:
Familiarity with the tech industry landscape, including market trends, emerging technologies, and competitor analysis.
Project Management Skills:
Experience in managing multiple projects/deals simultaneously, prioritizing tasks, and meeting deadlines.
Customer Relationship Management:
Proven experience in managing and nurturing relationships with customers and serving as a trusted advisor by engaging with customers regularly, providing proactive guidance, and anticipating their evolving needs and challenges.
Account Management:
Ability to oversee multiple customer accounts, including onboarding, ongoing support, and renewal processes.
Technical Background
~ Experience with Remote Hiring
~ BA in Human Resources, etc or related field
~2+ years of experience with end-to-end technology recruitment/customer success and client relationships management
Remote work from anywhere in Canada (preferred) or USA adhering to North American time zones.
