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Product Support Representative
3 weeks ago
UKG (Ultimate Kronos Group) Canada· Le représentant du soutien aux produits est chargé d'établir une relation de travail solide avec la clientèle. L'assistance est fournie principalement par téléphone et par connexion Internet via Salesforce. Le rôle consiste à faire partie d'une équipe qui joue un rôle clé dans ...
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Patient Support Representative
15 hours ago
Avicanna Inc. (TSX:AVCN) CanadaPatient Support Representative (Bilingual) · ABOUT AVICANNA · Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company focused on the research, development, and commercialization of plant-derived cannabinoid-based products for the global consumer, me ...
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Patient Support Representative
6 hours ago
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Customer Support Representative
3 weeks ago
Wow24-7 Inc. CanadaOur mission goes way beyond making working life simpler, we provide WOW-working opportunities. · Are you on the lookout for an exciting and professional work environment that offers a unique opportunity to engage with international clients? Look no further We are currently seeki ...
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Account Support Representative
2 weeks ago
Intello Technologies Inc. Canada $15,000 - $30,000Select how often (in days) to receive an alert: · Account Support Representative - TELUS Health, Occupational Health · Location: · Calgary, AB, CA Vancouver, BC, CA · Jobs by Category: Sales and Marketing · Job Function: Health Solutions · Status: Full Time · Schedule: Reg ...
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Customer Support Representative
3 weeks ago
Wow24-7 Inc. CanadaOur mission goes way beyond making working life simpler, we provide WOW-working opportunities. · On a Pursuit of Excellence You Could Be the Key Element We are Seeking Join Our Dynamic Team · Why Us? · We are an outsourcing company with operational offices in Kyiv and Lviv. We c ...
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Product Service Support Representative
3 weeks ago
Tigercat CanadaProduct Service Support Representative | Forestry Harvesting Heads | Southern U.S.A. · Thursday, May 2, 2024 · Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads , primarily covering Southern U.S.A. withtrav ...
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Technical Customer Support Representative
3 weeks ago
NoviFlow Inc CanadaTechnical Customer Support Representative Job ID: · Job Description · You will interact directly with customers to deploy, upgrade and troubleshoot network products designed to meet the needs of Data Centers, Network Service Providers and researchers in Software Defined Network ...
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Customer Support Services Representative
2 weeks ago
Empower Employment Platform CanadaClient Services/Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid ...
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NOW HIRING Customer Support Representative
3 weeks ago
Modern Campus CanadaModern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. · The Modern Campus engagemen ...
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Account Support Representative
2 weeks ago
Intello Technologies Inc. Canada Full time $15,000 - $30,000Account Support Representative - TELUS Health, Occupational Health · Sales and Marketing · Job Function: Health Solutions · Status: Full Time · Are you a motivated individual looking for an Account Support Representative role? · We are seeking an ASR who can contribute to the ...
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Contractor Support Representative
1 week ago
Beyond Bilingual Inc. Canada Freelance $24Mailroom RepresentativeFull Time, TemporaryLocation: (100% On Site) - MississaugaHours: They are consistently ranked highly as a great place to work because they place a high premium on their employees and their development.Perks: · Flexible schedule · Casual dress code policy · ...
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Representative, Customer Support
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Evo Payments CanadaRepresentative, Customer Support · EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizat ...
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Technical Support Representative
3 weeks ago
Barracuda Networks, Inc. Kanata, Canada**Envision yourself at Barracuda** · Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure t ...
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Dealer Support Representative
6 days ago
Celebright Kanata, CanadaCelebright is looking for a friendly face to help support our growing dealer network. Our dealer network is the backbone of our sales channels. This role is part sales, part support. It consists mainly of onboarding new dealers and supporting those dealers to help them succeed. · ...
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Bilingual Product Support Representative
2 weeks ago
UKG (Ultimate Kronos Group) Canada**Description & Qualifications**: · Description · UKG is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class ...
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Représentant du service à la clientèle
2 weeks ago
Omega Holdings canada, CanadaReprésentant du service à la clientèle: · Remco Air - Omega Canada Technologies Environnementales · Le représentant du service client interagira avec les clients de l'entreprise en répondant aux demandes de renseignements et en résolvant les plaintes. · Devoirs et responsabilités ...
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Turkey Farmers of Canada canada, CanadaThe Turkey Farmers of Canada (TFC) is a national industry association representing the interests of turkey producers, and the sector generally. TFC is dedicated to fostering growth, sustainability, and innovation within the Canadian turkey industry. With a commitment to excellenc ...
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Sales Coach
1 week ago
SmartSetter CanadaAbout Us: · SmartSetter is a trailblazing real estate technology company renowned for its innovative solutions and fast-paced environment. We specialize in revolutionizing outbound recruiting calls for real estate brokers by providing cutting-edge services. With a proven track re ...
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Parts Advisor
2 weeks ago
Omega Holdings canada, CanadaRemco Air - Omega Canada Environmental Technologies · The Customer Service Representative/Parts Advisor will interact with the company's customers by addressing inquiries and resolving complaints. · Duties/Responsibilities: · Interacts with customers via telephone, email, online ...
Remote Customer Support Representative - Canada - Karriera
3 weeks ago
Description
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring for Remote positions so visit us at
Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
Update and maintain customer information in the customer service database during and after each interaction.
Collaborate with the management team to stay informed about company processes, policies, and product updates.
Monitor call queues to ensure timely assignment and resolution of customer support cases.
Address backlog support cases, liaising with internal team members for necessary follow-ups.
Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
Oversee and update contact lists for organizations collaborating with the company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
An Attractive Salary Package + Benefits
100% Remote Work - Work From Anywhere
Working with an International Team
Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals
1-2 years of experience in effectively managing and resolving support tickets.
Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
Preferable experience with CRM systems like Salesforce
Fluent in spoken and written English.
Strong multitasking abilities with a positive attitude towards problem-solving.
Previous experience working in a software company.
