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    Enterprise Engagement Manager Lead - Vancouver, Canada - DoorDash

    DoorDash
    DoorDash Vancouver, Canada

    Found in: Talent CA C2 - 2 days ago

    Doordash background
    Description

    About the Role

    This role is a 12 month contract for parental leave.

    As an Engagement Manager Lead on our Enterprise team, you will join and lead a passionate team of sales and relationship managers, as we deepen our partnerships with Canada's most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a team of 3+ account managers.

    You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team.

    You're excited about this opportunity because you will...

  • Lead, develop, and grow a phenomenal team of high performing salespeople and relationship managers.
  • Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
  • Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
  • Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
  • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

    • We're excited about you because you are...

  • Relationship Obsessed -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
  • Leadership Focused -- You have 3+ years' experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
  • Partnership Approach -- You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
  • Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record..
  • Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.

    • Nice to Haves

  • High growth or early-stage startup experience.
  • Bilingual (French & English).
  • Proficiency in one or more analytics & visualization tools (e.g., Sigma, Excel, SQL).
  • Knowledge of CRM software (e.g., Salesforce).
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