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    Helpdesk Technical Support Specialist - Calgary, AB, Canada - Richardson Wealth Ltd

    Richardson Wealth Ltd
    Richardson Wealth Ltd Calgary, AB, Canada

    3 weeks ago

    Default job background
    Description

    As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results.

    With offices across the country, we are home to some of Canada's best investment advisors. We want to be the brand of choice for Canada's top advisors and their high-net-worth clients. We also have an ambitious growth strategy to triple our Assets under Administration (AUA) to $100 billion by 2025.

    To reach our goals, we are making strategic investments in technology, real estate and, most importantly, our people.

    The IT Support Analyst is responsible for providing efficient user support and customer service by troubleshooting problems on company supported computer applications and platforms.

    Respond to requests for technical assistance in person, phone, and electronically (VNC Remote Connection)


    • Diagnose and resolve technical hardware and software issues
    • Follow standard help desk procedures
    • Log all help desk interactions via ManageEngine Service Desk
    • Administer help desk and corporate software
    • Identify and escalate situations requiring urgent attention
    • Exchange server, Active directory, SharePoint, and Cisco Call manager
    fully bilingual (French) would be an asset


    • Problem analysis and solving
    • Working knowledge of fundamental operations of relevant software, hardware and other equipment like Microsoft Office Suite, Microsoft Exchange, Active Directory, SharePoint, and Cisco Call manager
    • Knowledge of relevant call tracking applications like ManageEngine Service Desk
    • Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk, and Cisco Telephony
    • 3 to 5 years experience working on a Help Desk

    From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else.

    We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act.

    We proudly support the Black Opportunity Fund, Pride at Work Canada, and Women's Executive Network. #
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