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    Account Executive - Toronto, ON, Canada - Paralucent Inc

    Paralucent Inc
    Paralucent Inc Toronto, ON, Canada

    1 week ago

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    Description

    Join our thriving team at Paralucent, a leading boutique technology project delivery and staffing company with a remarkable track record spanning over 20 years.

    We are currently seeking a dynamic and results-driven Account Executive to join our team.

    As an integral part of our organization, you will take charge of managing client relationships and overseeing the successful delivery of projects and staffing engagements.

    Your primary focus will be on sales, as you play a pivotal role in driving revenue growth through renewals and expanding our existing business.

    With your exceptional sales skills and expertise in project delivery, you will excel in providing an outstanding client experience and increasing customer satisfaction.

    Engage in 80% sales activities and 20% account management to maximize revenue generation.


    • Develop comprehensive Statements of Work (SOW) to outline project scope and deliverables.
    • Nurture and manage client relationships, ensuring their ongoing satisfaction.
    • Actively participate in achieving sales goals and quotas.
    • Manage the complete sales cycle, providing delivery assistance when necessary.
    • Deliver professional after-sales support to ensure client satisfaction.
    • Efficiently deliver project and staffing engagements, meeting client expectations.
    • Provide exceptional customer support throughout the engagement lifecycle.
    • Prepare and present reports on Key Performance Indicators (KPIs).
    • Own and manage multi-level client stakeholder relationships across multiple strategic accounts.
    • Own and resolve day-to-day delivery issues and escalations on accounts through the billable professional services and staffing.
    • Design, develop, plan, and execute strategic program roadmaps for clients that drive optimum adoption and are rooted in a deep understanding of customer's business goals, including driving product enhancements and data analysis.
    • Regularly report on account adoption status, correction of error actions, and program evolution opportunities to both internal and external client and partner stakeholders.
    • Develop and manage technical project plans to drive adoption and servicing through-put while coordinating efforts across both internal and external teams.
    Work remote (from home) 50% of the time (remaining 50% is client/office meetings)


    • Flexible work environment (work-life balance)
    • Company that gives back through various social causes
    • Centrally located office location (10 minutes from Union Station)
    • 7+ years of experience as an Account Executive, Client Success Manager, or similar role in the technology professional services industry
    • Knowledge of common data technologies/methodologies and awareness of the overall IT landscape
    • Outstanding knowledge of MS Office and a good knowledge of Salesforce CRM software
    • Sense of ownership and pride in your performance and its impact on Company's success
    • Good time-management skills
    • Experience in the IT contractor market as provider or consumer
    •
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