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    Customer Care Coordinator and Manager - Toronto, ON, Canada - TalentSphere Staffing Solutions

    TalentSphere Staffing Solutions
    TalentSphere Staffing Solutions Toronto, ON, Canada

    1 week ago

    TalentSphere Staffing Solutions background
    Description
    Customer Care Coordinator and Customer Care Manager
    Our Client
    A renowned & award winning high rise home-builder that has delivered state of the art communities across the GTA.

    They have been in business for over 30 years and are looking to add a a skilled Customer Care Coordinator and a Customer Care Manager.

    Primary Responsibilities
    Respond to all inquiries from members of the Customer Care team with respect to file reviews,
    upgrades, purchaser information, and trade inquires etc.
    Respond to trade, site and Technicians' inquiries relating to scheduling
    Check Tarion Warranty Programs website for "What's New", copy or insert into service program
    for Coordinators and/or Technicians. Advise Manager of any conciliation reports
    Schedule Pre Delivery Inspections ("PDI") appointments with Purchasers as requested. Prepare
    and send out PDI packages and homeowner information material, including creating and printing
    Certificate of Completion & Possession ("CCP"). Schedule Technicians/Manager to conduct the
    PDI when required
    Update Purchaser information on Tarion Portal and REMS/NewStar
    Send CCP to Tarion when home has closed via online at
    Send new homeowner information to all utility companies advising them of the closing dates
    Review PDI, 30-Day, Year-End, and 2nd Year Tarion forms received from homeowners. Create files in Service program. Give Major Structural Defect ("MSD") forms directly to Manager for review
    Create trade Work Orders ("WO's") and Purchase Orders ("PO's") with all WO's being forwarded
    to Coordinators to book service appointments
    Create report (aging report) on outstanding service work for all sites (per trade). Forward to
    Coordinators for follow up. Provide same to Manager when requested
    Complete signoffs, WO's and PO's for all sites in REMS/NewStar
    Prepare PO's with related invoices for signature by Manager. Provide 2 copies one for finance and one for lot file. If lot file is on site, scan a copy to applicable site
    Create service files for all sites
    Back-up for other Coordinators when they are not available or need assistance
    Conduct research for Customer Care team when required
    Update service calendar with conciliation dates and cancellations
    Complete cheque requisitions when requested by Customer Care team
    Complete back charges when required with relevant documents to support
    Prepare letters for referral cheques and mail out
    Assist Manger with and conciliations/claims that are scheduled for your specified site.
    Skills and Qualifications
    Minimum of 1+ year in a new home construction
    A strong working knowledge of Newstar, Tarion Builder Link and Microsoft Office.

    An understanding of the Tarion Construction Performance Guidelines and how it pertains to the Tarion 1, 2, and 7 year warranties.

    Strong organizational and time management skills to be able to prioritize and multitask to achieve positive results.

    You must have the ability to use common sense and sound judgement to come to decisions on many different situations as needed.

    A general working knowledge and understanding of residential construction for both low rise and high-rise projects.
    Compensation Package
    $65,000-$75,000 plus package & benefits
    $90K plus
    #
    #J-18808-Ljbffr
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