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    Lead Customer Service Manager - Peterborough, Canada - ACTIVATE GROUP LIMITED

    ACTIVATE GROUP LIMITED
    ACTIVATE GROUP LIMITED Peterborough, Canada

    2 weeks ago

    Default job background
    OTHER
    Description
    Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.

    **This is a hybrid customer account and operational management role, supporting a multi-disciplined team to deliver excellent customer service and manage external customer relationships.

    Achievement of all key performance indicators (KPIs) for all teams in area of responsibility, designing and implementing changes to improve performance as required Effective resource planning for both immediate and long-term customer requirements, ensuring all team members are multiskilled to maximise resourcecapacity and flexibility Report and provide updates on team performance including weekly targets and achievements to the Head of Customer Operations Ensure all team members meet the required standard and have up to date knowledge in matters of regulatory and customer requirements Lead and support attraction and recruitment activities as required in partnership with the People team and Head of Customer Operations Lead and present in customer performance meetings Coach and develop team members in partnership with the Training team Ability to manage and coach a team 33 days holiday (including bank holidays)~ Personal health cash plan – claim back the cost of things like dentist and optical check ups ~ Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

    Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

    We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

    We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

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