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Kitchener

    Specialist, Supplier Relationship Management - Waterloo, Canada - Sun Life

    Sun Life
    Sun Life Waterloo, Canada

    1 week ago

    Default job background
    Temps plein
    Description

    Description

    de poste:

    Reporting to the Manager, Supplier Relationship Management, this role supports the Operations team in Supplier Relationship Management who are responsible for day-to-day operational management of 3rd party suppliers. This role demands a resourceful, independent problem solver with proven relationship building skills, attention to detail, analytical capabilities as well as a diplomatic, yet direct approach to communication.

    What will you do?

  • Establish relationships and support integration of operational activities with new suppliers
  • Support, coach, mentor and provide training to junior team members
  • Act as point of escalation between service providers and internal business partners
  • Monitor Supplier Service Levels, defects and trends to identify root cause for recommendations to improve processes with suppliers and provide input into scorecards to evaluate performance
  • Foster a culture of innovation and continuous improvement by utilizing the Brighter Way Management System (BWMS) to drive change
  • Demonstrate and reinforce the ability to build relationships within and across teams, and with 3rd party partners
  • Lead supplier operational meetings and/or quarterly business reviews to foster strong relationships with suppliers and/or internal business partners
  • Understand the business impact of reported issues, recognizing high priority issues and escalating appropriately, driving for resolution with 3rd party suppliers or internal IT
  • Participate in various projects, identifying service changes with our 3rd party suppliers, and assessing their impact to our operational management
  • Contribute to Statement of Work (SOW) reviews, supporting to refine any details related to operational processes
  • Deliver insightful weekly updates to leadership, regarding current supplier performance and any supplier issues

    • What do you need to succeed?

  • Exemplary communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers
  • Ability to work effectively in a complex and evolving environment
  • Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
  • Take ownership of assigned tasks and assume accountability of outcomes
  • Demonstrated Client focus
  • Demonstrated collaborative and interactive style that initiates and facilitates discussion within the team and with our suppliers and business partners
  • Ability to apply critical thinking skills to processes, escalations and issue resolution
  • Ability to work independently and highlight solutions and recommendations to leadership
  • Detail oriented with the ability to understand how that detail fits into the bigger picture
  • Excellent coaching, mentoring and team-building skills
  • Aptitude and willingness to learn
  • Proficiency in Microsoft Office products such as Excel, PowerPoint, OneNote and Word

    • What will be nice to have?

  • In-depth knowledge of reporting tools (Microsoft Excel)
  • Supply Chain Certificate with focus on contract experience, including understanding of pricing model
  • Project Management skills or experience

    • What's in it for you?

  • Great Place to Work Certified in Canada and the US – 2022
  • Great Place to Work award for Best Workplaces for #HybridWork
  • 2022 Named "Best Places to Work" by Glassdoor – 2021
  • Canada Award for Excellence for Mental Health at Work
  • 2021 Flexible hybrid work model including in-country work-from-home if you prefer.

    • #LI-Hybrid #LI-remote

    L'échelle du salaire de base est pour l'emplacement principal du poste affiché. Elle peut varier selon l'emplacement du candidat sélectionné et d'autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l'employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe.

    Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

    Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ''.

    À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d'eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N'hésitez pas à en discuter pendant le processus de sélection.

    Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

    Échelle salariale:

    53,800/ ,400/87 400

    Catégorie d'emploi :

    Approvisionnement

    Fin de l'affichage :

    02/05/2024
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