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    Personal Care Specialist - British Columbia, Canada - Innomar Strategies

    Innomar Strategies
    Innomar Strategies British Columbia, Canada

    4 days ago

    Default job background
    Temps Plein
    Description

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

    What you will be doing

  • Servir de principale personne-ressource pour les patients
  • Communiquer avec les patients pour recueillir de l'information et les renseigner sur les services offerts par le programme
  • Servir d'expert en remboursement dans le territoire qui lui est confié
  • Renseigner les patients sur les services du programme, y compris, sans s'y limiter, une formation sur l'auto-injection, les options en matière de pharmacie et le soutien au remboursement
  • Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement
  • Travailler en collaboration avec les autres membres de l'équipe dans divers rôles pour coordonner le cheminement du patient et assurer l'intégration du patient
  • Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d'assurance du médicament d'ordonnance
  • Interagir régulièrement avec les compagnies d'assurance, les pharmacies et d'autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement
  • Coordination des ordonnances (initiales et renouvellements)
  • Signaler les effets indésirables
  • Autres tâches connexes qui lui sont confiées

    • What your background should look like

    Exigences :

  • Diplôme d'études postsecondaires ou grade d'associé ou une combinaison équivalente d'études et d'expérience
  • Bilinguisme (anglais/français) est un atout (obligatoire pour les postes au Québec)
  • Expérience du service à la clientèle

    • Atouts :

  • Baccalauréat
  • Expérience dans le domaine du remboursement par des tiers publics ou privés, du contexte de centres d'appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l'industrie pharmaceutique ou toute expérience connexe
  • Expérience du service à la clientèle
  • Compréhension de l'information médicale
  • Connaissances des programmes de remboursement publics, privés et fédéral
  • Expérience de l'utilisation du système CRM.
  • Bonnes aptitudes de gestion de projets
  • Connaissance de
  • Aptitudes exceptionnelles dans le service à la clientèle et excellente étiquette téléphonique
  • Axé sur les résultats et les détails
  • Solides compétences analytiques et organisationnelles
  • Excellentes aptitudes de gestion du temps et sentiment d'urgence
  • Capacité à collaborer efficacement avec les adjoints de programme
  • Capacité à travailler de façon autonome à distance
  • Capacité à gérer plusieurs tâches et priorités à la fois
  • Capacité à communiquer efficacement oralement et par écrit en anglais et en français (oral et écrit) pour les postes au Québec et au Nouveau-Brunswick
  • Très bonnes aptitudes en informatique et connaissance de Microsoft Office
  • Capacité à s'adapter aux changements et à tolérer l'ambiguïté

    • Capacité à respecter les normes de rendement et les procédures exigées par le programme

    What Cencora offers

    We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

    To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

    .

    Schedule

    Temps Plein

    Affiliated Companies:

    Affiliated Companies: Innomar Strategies
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