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    Service Coordinator - Edmonton, AB, Canada - WAM Development Group

    WAM Development Group
    WAM Development Group Edmonton, AB, Canada

    2 weeks ago

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    Description
    ONE Properties (ONE) is seeking a Building Attendant to join our vibrant and fast-paced team in Edmonton, Alberta

    ONE is a privately-owned, integrated real estate investment firm that develops and manages a range of high-quality assets across Canada, creating value through an integrated service model.

    Since 1987, ONE has been creating value, empowering businesses and defining communities through our people, our partners and our properties.

    The Building Attendant is key to achieving the goal of creating exceptional service and best-in-class resident experience through timely and efficient maintenance throughout the building, including but not limited to the parking, exterior, and amenity areas of the property.

    The Building Attendant must be willing to be assigned to other ONE Properties as required.
    The Building Attendant reports to the Service Manager
    Perform scheduled preventive, routine and emergency maintenance, as directed by the Service Manager.
    ~ Cleaning of amenity fixtures such as barbeques, patio furniture, pet relief area, etc.
    ~ Monitor parking, work with site team and management to enforce Rules and Regulations.
    ~ Accompany vendors and contractors while work is being completed, if required.
    ~ Ensure all mechanical areas are clean, swept, mopped, and safe for all occupants.
    ~ Elevator, life /safety testing and recording as required.
    ~ Ensure all tools and cleaning equipment is maintained and serviced regularly
    ~ i.e. patching, painting, plumbing, etc.
    ~ Assist with snow removal and ice melt application.
    ~ Daily building and weekly checks, ensuring all garbage and debris is removed, items are secure, and no immediate falling or trip hazards are present.
    ~ Assist with indoor and outdoor shrub, seasonal and potted plant maintenance, including watering.
    ~ Push out waste / recycle / and organics bins for service as scheduled.
    ~ Assist with general housekeeping items, including litter pick-up, sweeping, shoveling, pressure washing, or other items as assigned by the Service Manager.
    ~ Customer Service

    Further support efforts to ensure excellent resident satisfaction and service delivery and exceeding resident expectations through prompt service and ongoing communication.

    Participate in resident and staff community support events, as appropriate.
    Ensure work area is left clean upon completion of work/visit.
    Maintain up-to date Safety Data Sheets for maintenance products and adherence to the OHSA rules and regulations.
    Responsible for daily entries in the snow removal log, seasonally.
    Interact with residents in a customer-service oriented manner.

    Complete work order documentation and forward for follow-up, sending priority communication to the Service Coordinator if there was a reason the work could not be completed in one visit.

    Maintain excellent resident relations by employing customer service-based approaches, address and document resident concerns and complaints and any emergencies in the building.

    Customer service training an asset. Knowledge of basic construction, labour, gardening and plant care an asset.
    Experience in property management or hospitality industry preferred.

    Familiarity with the emergency operation of electrical systems, elevator(s), boiler/chiller, fire panel and life safety systems, mechanical systems, emergency generator, and sprinkler systems would be an asset.

    Fluent in oral and written English.

    Availability - Flexibility to work day, evening and weekend shifts, month end, regardless of weekend or statutory holiday status, and may be included in the emergency on-call rotation.

    Computer Skills – Skill in working with apps on hand-held devices.
    A commitment to strengthen the communities where we operate

    If you have the skills, qualifications and expertise, and want to join our growing team, please submit your resume, cover letter and salary expectations using the following job posting link: or visit the Careers page on our website .

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