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    user support technician - Ottawa, Canada - Turning Point Apps Corp

    Turning Point Apps Corp
    Turning Point Apps Corp Ottawa, Canada

    9 hours ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Provide customer service
    • Computer and technology knowledge

    • Mail server software
    • Communication software
    • Database software
    • MS Office
    • MS Windows
    • Transportation/travel information

    • Public transportation is available
    • Work conditions and physical capabilities

    • Work under pressure
    • Tight deadlines
    • Attention to detail
    • Personal suitability

    • Efficient interpersonal skills
    • Judgement
    • Ability to multitask
    • Time management
    • Other benefits

    • Other benefits
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week

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