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    user support technician - Abbotsford, Canada - SubcoDevs, Inc

    SubcoDevs, Inc
    SubcoDevs, Inc Abbotsford, Canada

    6 days ago

    Default job background
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 to 40 hours per week
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • or equivalent experience
    • Tasks

    • Give access to computer networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Manage incidents
    • Consult with clients after sale to provide ongoing support
    • Communicate technical problems, processes and solutions
    • Prepare reports, manuals and other documentation on the status, operation and maintenance of software
    • Computer and technology knowledge

    • Jira
    • Unix
    • Networking hardware
    • Intranet
    • Internet
    • Servers
    • Desktop applications
    • File management software
    • Mail server software
    • Programming software
    • MS Office
    • MS Windows
    • SQL
    • TCP/IP
    • MS Excel
    • Git
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Attention to detail
    • Personal suitability

    • Client focus
    • Excellent oral communication
    • Team player
    • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?
    • Experience

    • 1 year to less than 2 years
    • Other benefits

    • Paid time off (volunteering or personal days)
    • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
    • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
    • Offers mentorship, coaching and/or networking opportunities for youths
    • Provides awareness training to employees to create a welcoming work environment for youths
    • Support for mature workers

    • Participates in a government or community program or initiative that supports mature workers
    • Applies hiring policies that discourage age discrimination
    • Provides staff with awareness training to create a welcoming work environment for mature workers
    • Offers mentorship, coaching and/or networking opportunities for mature workers
    • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
    • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
    • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities
    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Offers mentorship programs that pair members of visible minorities with experienced employees
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities


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