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    Client Representative Assistant - Mississauga, ON, Canada - Embark

    Embark
    Embark Mississauga, ON, Canada

    2 weeks ago

    Default job background
    Description
    Bilingual Customer Success Representative


    Department:
    Customer Success


    Employment Type:
    Full Time


    Location:
    Head Office

    You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future.


    Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.

    Offer and guide customer to leverage digital and self serve options to make easy & smooth experience.
    Looks for ways to enhance or improve overall customer experience.

    Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.

    Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. Work schedule may differ from week to week in terms of days worked, hours, and shifts.
    One year of experience providing excellent customer service and/or working in a customer support department

    Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.

    Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
    Proficient with Microsoft Office 365
    Being flexible to meet the needs of the Customer Success Centre.
    A requirement for the bilingual Customer Success Representative role: Fluent in French & English.
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