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    Director of Design and Training - Toronto, ON, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada Toronto, ON, Canada

    1 week ago

    Royal Bank of Canada background
    Full time
    Description
    Houseful is on an ambitious mission to help Canadians confidently own their home. We help consumers start their journey towards home ownership and navigate decisions with confidence.

    We provide digital experiences, education, a team of professionals, and the core products needed to become empowered to buy and own a home.


    Houseful is looking for an experienced design leader with a track record of building and shipping successful consumer digital products to fill the position of Director of Product Design.

    This person will have a direct reporting line to the chief product officer of Houseful, manage a team of product designers, and is ultimately responsible for customer experience across all modes of engagement with Houseful customers.


    The ideal candidate is comfortable contributing to product strategy at a high level, setting and executing towards a vision for customer experience, bringing together the collective creativity and solutioning power of stakeholders across the organisation, driving buy-in and alignment, and partnering with product management, engineering, and marketing to execute towards that vision and strategy.

    As the Houseful organization and services scale, this person will continue to advocate for the design team and support the growth of our design team members.


    Be a key member of the Houseful product leadership team with a bias towards action, helping the business efficiently diagnose customer centric problem spaces, formulate strategies, and drive execution through the product development process.

    Drive and maintain a cohesive and high quality customer experience across multiple products and services.


    Serve as a player-coach to continuously up-level designers and processes, including career management, all while driving experience vision, strategy and supporting execution.

    The ability to connect with technical and non-technical audiences and effectively communicate "why" and story tell.


    Overarching technical and "hands on" experience in both the Product Design and User Experience domains, including best practices and tools for startup cultures.


    Examples of skills are leading design thinking exercises, journey mapping, service blueprints, commissioning and coordinating customer research, user testing, and using customer behaviour data to uncover user experience problems.

    Confident and proactive in driving and facilitating collaboration and relationship building.

    7+ years of digital product design experience or a similar role

    3+ years in a senior leadership role contributing to product strategy and managing designers and creative team members

    2+ years in an agile, lean execution environment

    Deep knowledge in at least 6 of the following areas of design: UX/Interaction Design, UI/Visual Design, Understanding Human Behaviour, Business and Product Strategy, Design Thinking, Accessibility and Inclusive Design, Strategic Thinking, Systems Thinking, UX Research, Analytics, Usability Testing, Prototyping, Storytelling, Information Design, Information Architecture, Design Systems, Growth Design

    BA/BS degree in Design (e.g., Industrial Design) or a related field or equivalent experience ● Portfolio / Case Studies with recent work samples

    Experience in proptech or fintechs or startups leading digital financial product development

    Experience with multimodal experiences that combine digital and human powered experiences

    Experience in creating digital experiences that connect customers with industry experts

    (We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

    Leaders who support your development through coaching and managing opportunities

    A world-class training program in financial services

    Flexible work/life balance options


    Employment Type:
    Full time

    Personal and Commercial Banking

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth.

    We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

    We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    Join our Talent Community


    Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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