Specialist, Supplier Relationship Management - Waterloo, ON, Canada - Sun Life Financial

Description

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Specialist, Supplier Relationship Management

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Manager, Supplier Relationship Management, this role supports the Operations team in Supplier Relationship Management who are responsible for day-to-day operational management of 3rd party suppliers. This role demands a resourceful, independent problem solver with proven relationship building skills, attention to detail, analytical capabilities as well as a diplomatic, yet direct approach to communication.

What will you do?

• Establish relationships and support integration of operational activities with new suppliers
• Support, coach, mentor and provide training to junior team members
• Act as point of escalation between service providers and internal business partners
• Monitor Supplier Service Levels, defects and trends to identify root cause for recommendations to improve processes with suppliers and provide input into scorecards to evaluate performance
• Foster a culture of innovation and continuous improvement by utilizing the Brighter Way Management System (BWMS) to drive change
• Demonstrate and reinforce the ability to build relationships within and across teams, and with 3rd party partners
• Lead supplier operational meetings and/or quarterly business reviews to foster strong relationships with suppliers and/or internal business partners
• Understand the business impact of reported issues, recognizing high priority issues and escalating appropriately, driving for resolution with 3rd party suppliers or internal IT
• Participate in various projects, identifying service changes with our 3rd party suppliers, and assessing their impact to our operational management
• Contribute to Statement of Work (SOW) reviews, supporting to refine any details related to operational processes
• Deliver insightful weekly updates to leadership, regarding current supplier performance and any supplier issues

What do you need to succeed?

• Exemplary communication skills including communicating with stakeholders at multiple organizational levels and with 3rd party suppliers
• Ability to work effectively in a complex and evolving environment
• Ability to pivot quickly to changing priorities and manage competing demands while prioritizing with excellence
• Take ownership of assigned tasks and assume accountability of outcomes
• Demonstrated Client focus
• Demonstrated collaborative and interactive style that initiates and facilitates discussion within the team and with our suppliers and business partners
• Ability to apply critical thinking skills to processes, escalations and issue resolution
• Ability to work independently and highlight solutions and recommendations to leadership
• Detail oriented with the ability to understand how that detail fits into the bigger picture
• Excellent coaching, mentoring and team-building skills
• Aptitude and willingness to learn
• Proficiency in Microsoft Office products such as Excel, PowerPoint, OneNote and Word

What will be nice to have?

• In-depth knowledge of reporting tools (Microsoft Excel)
• Supply Chain Certificate with focus on contract experience, including understanding of pricing model
• Project Management skills or experience

What's in it for you?

• Great Place to Work Certified in Canada and the US – 2022
• Great Place to Work award for Best Workplaces for #HybridWork
• 2022 Named "Best Places to Work" by Glassdoor – 2021
• Canada Award for Excellence for Mental Health at Work
• 2021 Flexible hybrid work model including in-country work-from-home if you prefer.

#LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers. As part of Sun Life's growing team, you have an impact on people in your community and around the world.

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