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    user support technician - Brampton, Canada - Mavi Distribution Inc.

    Mavi Distribution Inc.
    Mavi Distribution Inc. Brampton, Canada

    4 days ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 to less than 7 months
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Provide customer service
    • Work conditions and physical capabilities

    • Work under pressure
    • Repetitive tasks
    • Attention to detail
    • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Initiative
    • Ability to multitask
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week


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