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    Customer Success Manager - Cambridge, ON, Canada - Everything

    Everything
    Everything Cambridge, ON, Canada

    1 week ago

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    You are here :
    Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada

    Customer Success Manager - Renewals Jobs in Toronto, Canada



    You are here :
    Home Jobs Customer Success Manager Renewals Jobs In Toronto Canada

    Customer Success Manager - Renewals Jobs in Toronto, Canada

    Customer Success Manager - RenewalsWho we are:Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company.

    Our proprietary brain health tools, including digital cognitive assessments and mental health questionnaires, are used by healthcare practitioners treating mental health conditions, brain injuries, aging, and other patient populations throughout the world, as well as by leading researchers.

    To learn more about our organization, please visit You will be part of a team that includes not just your typical SaaS business functions (Sales, Marketing, Customer Success), but also engineers, psychologists, business leaders, and even a world-renowned neuroscientist.

    We are proud to say that you will be surrounded by some of the smartest, enthusiastic, hard working and dedicated people that you'll ever meet (at least, that we've ever met).


    Who we are looking for:
    At Creyos, we know that solving big challenges requires unrelenting resilience. We don't give up in achieving our goals.

    People who succeed at Creyos have a sense of urgency, a strong work ethic, natural curiosity, strong internal drive, and enthusiasm about growing a company as well as a sense of humor.

    If this all sounds good to you, we invite you to join usIn this role, you are responsible for driving our renewal process as customers reach the end of their contract terms.

    As part of this process, you will be responsible for planning and conducting renewal discussions with the goal of increasing customer and revenue retention, while identifying at-risk accounts and determining an appropriate strategy.


    What you will be doing:

    Targets:
    Meet or exceed renewal targets and log required customer information and outcomes in Salesforce


    Strategy:
    Take ownership of the assigned renewals pipeline and develop appropriate renewal strategies that proactively engage clients. Create pricing proposals that drives net revenue retention and reduce churn.


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