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    Strategic Customer Success Manager - Cambridge, Canada - Lone Wolf Real Estate Technologies Inc

    Lone Wolf Real Estate Technologies Inc
    Lone Wolf Real Estate Technologies Inc Cambridge, Canada

    3 days ago

    Default job background
    Description
  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
  • Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded.
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs

    • Skills & Requirements

    QUALIFICATIONS:

    EDUCATION: Bachelor's Degree preferred.

    EXPERIENCE:

  • 5+ years working within a customer-facing account management, customer success or sales role.
  • Experience with Salesforce is an asset
  • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
  • Proven success in a competitive or goal-oriented work environment.
  • Focus on Advocating for the Customer

    • KNOWLEDGE/SKILLS/ABILITIES:

  • Strong focus on customer satisfaction
  • Strong listening and communication skills
  • Ability to adapt quickly as priorities shift
  • Efficient problem-solving abilities
  • Strong time management and organizational skills
  • Ability to successfully manage/execute multiple projects simultaneously
  • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
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