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    Hiring full time service advisor - Calgary, AB, Canada - Cenovus Energy

    Cenovus Energy
    Cenovus Energy Calgary, AB, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Supply Chain Management Service Center Advisor (Term Position) page is loaded Supply Chain Management Service Center Advisor (Term Position)
    Apply locations CA-AB-Calgary time type Full time posted on Posted Yesterday job requisition id R

    Worker Type:
    EmployeeGroup: Canadian Thermals/Conventional/Oilsands Operations Department
    Job Post End Date: 05/11/2024 About this opportunity:

    Reporting to the Lead, SCM Service Center, the SSC Advisor will provide supply chain management related application and process support to all internal and external clients .

    The SSC Advisor will be responsible for liaising between the business facing teams and the Shared Services SSC teams.

    They will be responsible for helping the advisors on the business facing teams tackle payment issues via coordination with the SSC team .

    Build and sustain internal Cenovus client relationships with assigned business facing SCM teams (SCM client) and business unit(s).
    Engage accounts payable, finance and corporate tax to support internal SCM client as required .
    Support SCM client, SSC and assigned business unit(s) through timely responses to email and phone inquiries.
    Engage in regular face to face interactions with SCM client and assigned business unit(s).
    Participate in key P2P process efficiency and system enhancement projects as required by SCM Service Center (SSC).
    Drive key P2P process efficiency and system enhancement projects as required by SCM client and/or assigned business unit(s).

    Facilitate required action on process requests, error resolution or execution escalation from SCM client, SSC and assigned business unit(s).


    Including but not limited to:
    PR/PO approvals invoice submission, payment, rate validation, SAP access, and all Procure to Pay (P2P) inquiries.

    Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required .

    Manage SAP Staging Table and workflow delays/issues impacting your SCM client and assigned business unit(s). Contribute to defining, agreeing and refining the roles and responsibilities and RACI for SCM Service Center.
    Collaborate closely with other supply chain functions.
    Provide support to SSC Managers as required .
    3+ years' experience in field related business.
    Excellent understanding of procure to pay SAP MM.
    Strong time management skills to support large volumes.
    Post-Secondary education would be an asset.
    Supply chain management experience would be an asset.

    Internal candidates that are currently in a lower grade will be assessed based on their sustained job performance, how they demonstrate the expected organizational competency behaviors and values and in discussions with their current leader prior to determining next steps.

    We're an integrated energy company headquartered in Calgary with oil and natural gas production operations in Canada and the Asia Pacific region, and upgrading, refining and marketing operations in Canada and the United States.

    We're committed to maximizing value by sustainably developing our assets in a safe, innovative and cost-efficient manner, integrating environmental, social and governance considerations into our business plans.

    Find Cenovus on Facebook , X , LinkedIn , YouTube and Instagram .

    At Cenovus, we embrace diversity of thought, experience and backgrounds to help us make better business decisions, address our challenges, seize opportunities and unlock innovative solutions.

    We're committed to building a diverse, equitable and inclusive workplace where people feel respected, valued and engaged. For more information, including details on our inclusion and diversity targets and networks, visit
    The requirements of this posting may be modified to support business needs. Title and compensation administration will be based on the skills and capabilities of the successful incumbent.

    To be considered for a position, please click Apply and create an account or sign in to your Cenovus Careers profile.

    Immediately following successful submission of your online application, you will receive an online notification confirming Cenovus's receipt of your resume.

    If you are a CURRENT EMPLOYEE please apply by going to our Internal Career Site

    Our operations include oil sands projects in northern Alberta, thermal and conventional crude oil and natural gas projects across Western Canada, crude oil production offshore Newfoundland and Labrador and natural gas and liquids production offshore China and Indonesia.

    We have many inclusion and diversity networks that are open to all staff at Cenovus .

    These networks are voluntary, employee-led and executive-sponsored groups that increase awareness and influence practices and programs to enhance the experience of all staff – whether they identify with the specific demographic or are allies.

    #
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