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    Technical Support Engineer - Toronto, ON, Canada - Orchestry Software Inc

    Orchestry Software Inc
    Orchestry Software Inc Toronto, ON, Canada

    1 week ago

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    Description
    We help organizations adopt, govern and manage Microsoft 365 with beautiful, compelling and innovative software.

    Our Orchestry tool is a leading platform that managers over 500,000 Microsoft teams each month across multiple customers, geographies and verticals.

    Orchestry isn't just a run-of-the-mill Microsoft partner that is creating a product on the side.

    We are 100% a product-led organization that values innovation and best practices from inside and outside of Microsoft to create great software.

    We believe that there is too much poor, un-intuitive software built for Microsoft 365 administrators and users.

    Our team is composed of Microsoft MVPs, founders of successful startups and those with a burning desire to make a difference.

    Headquartered in Canada we don't care who you are or where you live. Someone who doesn't want to do ad-hoc, small consulting projects anymore but wants to lean into product development to create something great
    Someone that thinks out of the box especially when it comes to Microsoft 365. We love Microsoft but we also know that we can learn outside our domain and make the best solution possible
    If bad software keeps you up at night then we are looking for you
    We are seeking a highly skilled and experienced Microsoft 365 Support Engineer to join our team.

    The ideal candidate will have a deep understanding of Microsoft 365 applications and services, along with a strong background in IT support.

    The Support Engineer will be responsible for providing technical assistance and support related to Microsoft 365 applications, resolving issues, implementing solutions, and ensuring smooth operation of Microsoft 365 services for our organization.

    Provide technical support and troubleshooting assistance for Microsoft 365 applications including Outlook, SharePoint, Teams, OneDrive, Exchange Online, and other related services
    Respond to user inquiries and issues promptly, either through ticketing systems, email, or phone calls, ensuring timely resolution and excellent customer service
    Diagnose and resolve technical problems related to Microsoft 365 applications, including installation, configuration, and usage issues
    Collaborate with other IT teams and departments to implement and maintain Microsoft 365 services, ensuring integration with existing systems and workflows
    Monitor and manage Microsoft 365 services, including performance tuning, security configuration, and backup/restore procedures
    Stay updated on the latest developments and updates in Microsoft 365 applications and services, and provide recommendations for enhancements and improvements
    Create and maintain documentation, knowledge base articles, and training materials for Microsoft 365 applications and services
    Assist in the planning and execution of migration projects to Microsoft 365, including data migration and user training
    Participate in on-call rotation and off-hours support as required
    Bachelor's degree in Computer Science, Information Technology, or related field
    Proven experience as a Support Engineer or similar role, with a focus on Microsoft 365 applications and services
    In-depth knowledge of Microsoft 365 applications such as Outlook, SharePoint, Teams, OneDrive, and Exchange Online
    Strong understanding of cloud computing concepts and services, particularly within the Microsoft Azure environment
    Excellent troubleshooting skills and the ability to diagnose and resolve technical issues efficiently
    Solid understanding of networking concepts, protocols, and security principles
    Relevant certifications such as

    Microsoft Certified:
    Modern Desktop Administrator Associate, Microsoft 365 Certified: Experience with PowerShell scripting for automation and administration of Microsoft 365 services
    Knowledge of Microsoft Identity and Access Management solutions such as Azure Active Directory
    Experience with Microsoft 365 compliance and governance features
    Familiarity with third-party tools and applications that integrate with Microsoft 365 services
    Experience in managing and supporting hybrid environments with on-premises and cloud-based infrastructure
    Extended Healthcare Plan (Medical, Disability, Dental & Vision)
    Work From Home - Flexible hours
    Training & Development
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