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Fredericton

    call centre agent - Fredericton, Canada - Manpower Services Canada Limit

    Manpower Services Canada Limit
    Manpower Services Canada Limit Fredericton, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 2 years to less than 3 years

      • Work setting

    • Public utilities
    • Government department and/or agency

      • Tasks

    • Answer written and oral inquiries
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Receive and log complaints
    • Explain procedures, risks and benefits to clients
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information

      • Computer and technology knowledge

    • Internet
    • MS Excel
    • MS Outlook
    • MS Windows
    • MS Word

      • Type of experience

    • Call centre

      • Security and safety

    • Credit check
    • Criminal record check

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Tight deadlines
    • Work under pressure
    • Repetitive tasks

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner

      • Screening questions

    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
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