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Fredericton

    New Patient Coordinator - Fredericton, Canada - docbraces

    docbraces
    docbraces Fredericton, Canada

    6 days ago

    Default job background
    TEMPORARY
    Description
    docbraces has a new, exciting full-time opportunity We are expanding and are now looking for
    one Bilingual (English/French) Call Center Agent to join our Fredericton, NB team. Canadian
    Orthodontic Partners support a national network of community-based clinics in delivering
    personalized Orthodontic treatment. We provide an enhanced level of patient care and service
    experience in our clinics putting patient care above all else. Come join a team that shares,
    collaborates and learns with a vision of becoming the icon of orthodontic excellence by building
    self-esteem, one beautiful smile at a time.


    • Fluency in English and French is a requirement for this position.
    • This position is Monday to Friday, with day and afternoon shifts between 8:00am to
    9:00pm.


    Wages:
    Bilingual French/English - $18/hr


    • This position is an in-office role, based out of the Fredericton Call Centre.

    Key Responsibilities:

    • Place outbound follow-up calls to warm sales leads in a consistent and professional
    manner.


    • Receive calls from prospective patients via telephone to help them book their
    consultation appointment


    • Contact prospective patients who have requested a consultation appointment online
    • Communicate to patients about our benefits, and values in order to schedule the
    consult.


    • Explain what their first consult will entail
    • Reschedule patient consultation if there is a conflict
    • Working with computer patient management system: look up information, data entry,
    appointment scheduling


    • Navigate and update multiple online tools and applications.
    • Act as an advocate for our services and business model.
    • Identify and overcome objections and concerns.
    • Provide great customer experience that will exceed callers' expectations.

    Requirements:

    • Contact Centre background preferred
    • Excellent listening skills and the ability to ask probing questions, understand concerns,
    and overcome objections


    • Excellent interpersonal, written, and oral communication skills.
    • Possess typing speed/accuracy
    • Have the ability to achieve targets as required
    • Effectively manage multiple priorities and adapt to change within a fast-paced business
    environment


    • Must possess a professional and friendly attitude and be able to quickly develop a
    rapport with customers over the phone.


    • Ability to learn and navigate computer software quickly.
    We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
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