Operations Associate, Team Lead - London, ON, Canada - Ivey Business School at Western University

Description

About Ivey Business School:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located.

This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School ( at Western University ( is Canada's leading provider of real-world, case-based business education.

Drawing on extensive research and business experience, Ivey's faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today's leadership challenges and opportunities through Case-Method Learning.

Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

The London Based Programs offices play a pivotal role in providing an exceptional student experience to our HBA, MBA, and MSc students.

The department is responsible for the delivery and execution of all operational components of the student experience, including scheduling and timetables, exams, and grades submissions.

Position Overview:

The Operations Associate Team Lead, reporting to the Director, London Based Programs, plays a pivotal role in ensuring seamless operations and management within the HBA, MBA and MSc programs.

The incumbent will be oversee operations, functions and processes, cultivating a positive and engaging student experience through effective service operations and program management.

Responsibilities:

Program Management-Develop and maintain detailed timelines and plans for all London based programming, which includes balancing the requirements of delivering successful programs with constraints such as space and facilities planning and managing within prescribed budgets.-Draft and disseminate key student communication related to onboarding, summer program planning, orientation, and relevant high-level program information.

Refine, develop, and communicate relevant program policies related to exams, attendance, course selection, and other relevant program management policies.-Create and regularly assess overarching academic planning processes that include add-drop, preregistration of electives, grades management and adjudication, supporting program coordinators on their executions.

Service Delivery and Best Practices -Develop, implement, and oversee internal operational processes and service delivery models to ensure positive student and faculty engagement.

These models will cover all aspects of student and faculty interaction within the programs.-Investigate and assess best practices in student services delivery and operational processes.

Act as the primary point of knowledge for these best practices to ensure streamlined and efficient processes across programs.-Ensure a seamless execution of individual programs and establish a strong foundation for cross-program collaboration through knowledge sharing and fostering collaboration.-Foster a culture of collaboration and knowledge sharing amongst the operations team to regularly assess process, procedures and service delivery, encouraging improvements or enhancements.

Leadership and Mentorship -Provide a clear vision and direction for the Program coordinators, clearly articulating objectives and providing mentorship and guidance for problem solving.

Convey objectives in a clear and articulate manner to all stakeholders while also actively listening and responding to the needs and concerns of team members.

Technology Infrastructure -Must have a thorough understanding of the systems and technologies that support various academic processes within the London based programs.-Ensure that proper business rules and system processes are followed when using various systems and databases.

This involves establishing and enforcing protocols to maintain data integrity and optimize systems efficiency.-Act as the training lead and subject matter expert for all new systems and infrastructure.

Special Projects-Seek out and recommend best practice processes for programs to Director, London Based Programs and Executive Director, Program Operations.-Lead and execute special projects managing resources and timelines.

Qualifications:

Education & Experience-A University degree with a minimum of 4 years' experience in a highly service-oriented environment; or equivalent combination of education and work experience.-Experience in an academic environment considered an asset.-Demonstrated experience in the role of operational or process improvement; one that showcases the ability to think through and create effective process and procedures for effective service delivery and a positive student experience.-Previous experience providing guidance and oversight to a team.

Skills & Abilities-Ability to apply professional knowledge/skills in various task groups/special assignments or projects that affect multiple functional areas.-Sound knowledge, appreciation and interest in technology and infrastructure as it relates to program management and service delivery.

Ability to conceptualize and understand process frameworks as they relate to business unit needs and user experiences.-Experience in mentoring, motivating, and leading teams.-Skills in a variety of current software packages, the aptitude, knowledge, and interest to learn other computer-related skills and software as required.-Demonstrated ability to evaluate service levels and procedures and manage for best practice and continuous improvement.

What We Offer:

• Bright, inclusive, and modern eco friendly working environment
• Flexible or hybrid work plans for many roles
• Collaborative and engaging work culture
• Opportunity to join a community of people focused professionals
• Market competitive compensation with annual increases available
• Generous benefits package with employer paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, as well as short and long term disability programs
• Enhanced mental health benefits coverage and resources
• Generous group retirement savings plan with 7.

5% employer contributions-Life and AD&D insurance for you and your family.-Out of country Travel insurance-Vacation starting at 15 days per year plus 2 paid Ivey Personal Days-Paid time off during the School's December holiday closure-Numerous campus-wide arts, culture, and sport events-Supports for professional development and career progression opportunities-Employee Assistance Program with family coverageEquity, Diversity, and Inclusion at IveyIvey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey's EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey's progress in the EDI Update, and to meet Ivey's EDI Advisory Council members.
Ivey Business School invites applications from all qualified individuals.

Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

AccommodationPrior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience.

Please contact us at to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application:

If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.