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    Lead - International Operations - Montreal, Canada - Tata Communications

    Tata Communications
    Tata Communications Montreal, Canada

    Found in: Talent DE C2 - 6 days ago

    Default job background
    Description

    Broad outline of the Role

  • Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

    • Purpose - Broad objective of the role

    Size and Scope of Role - No. of direct reports

    Size and Scope of Role - Total team size

    Minimum qualification & experience

  • Graduation with 4-7 years of relevant experience

    • Other knowledge/skills

  • Troubleshooting experience of network, equipment and service level faults
  • Ability to write and present a comprehensive vulnerability assessment report.
  • Understanding of domain and related technologies
  • Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

    • Key Responsibilities

  • Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
  • Manage new enhancements/issue resolution.
  • Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
  • Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
  • Identify day to day manual activities, repeat tasks and leading the effort to automate them.
  • Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
  • Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
  • Manage network equipment maintenance and security operations for all sites.
  • Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
  • Performing repair and maintenance and restoring service for optimal customer satisfaction
  • The role may be an individual contributor or may lead a small team.

    • Technical Competencies

    Knowledge / Skills

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