- Guide new clients through the onboarding steps while transitioning from their old software to FLiiP.
- Identify opportunities for account expansion and revenue generation within our customer base
- Advise our customers on how to improve their performance and increase their return on investment
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly
- Quickly identify gaps in our product that impact our customers' success
- Work closely with our product and engineering teams to resolve issues
- Work collaboratively with clients to help them fully understand our value and achieve results
- Experience in developing and maintaining strong client relationships
- Comfort in handling difficult situations and escalating issues appropriately
- Proactive, detail-oriented, forward-thinking and productive work ethic
- Excellent communication, problem-solving and listening skills
- At least 2 years of professional experience in customer service
- Technology-savvy
- Experience in software implementation, in technology/SaaS/B2B, in the fitness world is an asset
- Bilingual in French and English is an asset
- Hybrid work once fully trained
- Health, Fitness & Wellness program: We provide all employees an allowance to encourage them to move.
- Access to a monthly telecommunications allowance (phone and internet)
- Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.) of a growing SAAS
- Competitive salary based on your experience
- Dynamic and flexible work environment: Integrate pleasure into daily life surrounded by an efficient and motivating team.
-
Customer Success Manager
1 week ago
OpenAirlines Montréal, Canada**Au sujet de l'entreprise** · Rejoins OpenAirlines dans notre périple pour sauver la planète · Alors que le trafic aérien augmente de plus en plus, pour adresser ce défi, nous avons inventé SkyBreathe, un logiciel d'éco-pilotage qui aide les compagnies aériennes et leurs à rédu ...
-
Partner Success Manager
1 week ago
Plusgrade Montréal, Canada** English Version Below ** · Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, s ...
-
Customer Success Account Manager
1 week ago
Groupe Access Mont-royal, Canada_*English version will follow*_ · Que vous cherchiez un changement de carrière en TI, que vous ayez besoin de soutien informatique ou de personnel informatique, laissez _Groupe Access_ être votre prochaine étape vers le succès. · En tant que l'une des principales sociétés de serv ...
-
Jesta I.S. Montréal, CanadaAbout the Job: · Acting as the primary point of contact with key accounts, this role entails being the link between the clients and Jesta's Development, Professional Services, PMO, and Support teams. In addition, engaging with Jesta's Clients to gain perspective on their key orga ...
-
Customer Success Manager Gestionnaire Du Succès
19 hours ago
Jesta I.S. Montréal, CanadaAbout the Job: · Acting as the primary point of contact with key accounts, this role entails being the link between the clients and Jesta's Development, Professional Services, PMO, and Support teams. In addition, engaging with Jesta's Clients to gain perspective on their key orga ...
-
Jesta I.S. Montréal, CanadaActing as the primary point of contact with key accounts, this role entails being the link between the clients and Jesta's Development, Professional Services, PMO and Support teams. In addition, engaging with Jesta's Clients to gain perspective on their key organizational initiat ...
-
Client Success Manager
1 week ago
The Key (Formally Home Care Assistance) - Soins À Domicile Montréal, Canada**Job Summary / Purpose**: · The Client Success Manager is responsible for ensuring that TheKey delivers a quality care experience to our clients and that the client care plans for each client are continuously kept up to date by in-person or virtual reassessment and reports. This ...
-
Customer Success Manager
1 day ago
Bizzabo Montréal, CanadaThe Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders ...
-
Customer Success Manager
1 day ago
Explorance Montréal, CanadaExplorance is a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team. · ** ...
-
Customer Success Manager
1 week ago
Passion Montréal, Canadahelps people to make their dreams a reality by learning the skills from successful people. We call these successful people "Creators" and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them ...
-
Customer Success Manager
1 week ago
Cision Montréal, CanadaCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most im ...
-
Customer Success Manager
2 days ago
Rival Insurance Technology Montréal, Canada**Who We Are** · At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three deca ...
-
Manager, Customer Success
1 week ago
ServiceNow Montréal, Canada**Company Description** · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of ...
-
Client Success Manager
4 days ago
FlexPay Montréal, Canada**Who We Are** · FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Ou ...
-
Client Success Manager
1 week ago
Alexa Translations Montréal, Canada**About Us**: · Alexa Translations is a leading translation service provider that helps the world's largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation ...
-
Client Success Manager
1 week ago
Alexa Translations Montréal, Canada**About Us**: · Alexa Translations is a leading translation service provider that helps the world's largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation ...
-
Customer Success Manager
1 week ago
MaintainX Montréal, CanadaMaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 4,000+ busi ...
-
Customer Success Manager
5 days ago
Poka Montréal, Canada**We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0** · Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team If you're passionate about the success ...
-
Customer Success Manager
2 days ago
Graitec Montréal, CanadaAbout Graitec Group: · GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performanc ...
-
Customer Success Manager
3 days ago
Lightspeed Commerce Montréal, Canada**Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain custo ...
Customer Success Manager - Montreal, Canada - FLiiP
Description
FLiiP is a fast-growing company offering a flexible, dynamic and stimulating work environment in the field of sport and physical activity. This is your chance to join a company that has already proven its success and is at the dawn of exponential growth.
We are looking for a Customer Success Manager who is passionate about the customer experience and will promote FLiiP internationally.
Why work at FLiiP?
By joining our talented FLiiP team, you will enjoy greater autonomy, responsibility and career growth opportunities. We are a growing company where projects are varied and stimulating and where teamwork is highly valued.
Your mission:
As Customer Success Manager, you will be responsible for establishing a trusting relationship with customers by identifying their needs, expectations and objectives. Your mission is to build long-term relationships with customers while helping them optimize all facets of their business with FLiiP.
Your tasks:
Requirements
Benefits
We know imposter syndrome can get in the way of spectacular candidates, but please don't hesitate to apply. We'd love to hear from you.