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    contact centre manager - Toronto, Canada - 1069195 Ontario Inc.

    1069195 Ontario Inc.
    1069195 Ontario Inc. Toronto, Canada

    1 week ago

    Default job background
    Description
    • Education: Bachelor's degree
    • Experience: 2 years to less than 3 years

      • Work setting

    • Relocation costs covered by employer

      • Budgetary responsibility

    • $100,001 - $500,000

      • Tasks

    • Assign, co-ordinate and review projects and programs
    • Hire, train, direct and motivate staff
    • Market business services
    • Plan and control budget and expenditures
    • Plan and direct research
    • Assist staff with administrative or technical problems
    • Develop action plans, provide expertise in response to client needs, and support and advise project teams
    • Direct and advise staff in the development and implementation of service quality assessment strategies
    • Plan, administer and control budgets for client projects, contracts, equipment and supplies
    • Plan, develop and organize the policies and procedures of establishments
    • Plan, organize, direct, control and evaluate the operations of establishments that provide services to business
    • Represent the company within various economic and social organizations

      • Supervision

    • More than 20 people

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Large caseload
    • Large workload
    • Tight deadlines
    • Work under pressure

      • Personal suitability

    • Accurate
    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Initiative
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Health benefits

    • Health care plan
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week
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