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    Guest Services Representative - Winnipeg, Canada - Southeast Resource Development Council Corporation

    Southeast Resource Development Council Corporation
    Southeast Resource Development Council Corporation Winnipeg, Canada

    1 day ago

    Default job background
    Full time
    Description

    NATIONAL OCCUPATION CODE 14101

    POSITION TYPE FULL-TIME

    Position Overview

    The Southeast Wellness Lodge is seeking a highly motivated individual who can communicate with staff and clientele in a fast-paced environment with a high level of professionalism. The Guest Services Representative will primarily be the main point of contact for clientele & guests at the Southeast Wellness Lodge. The Guest Services Representative's main responsibilities will be to manage the front desk of the facility, greet clientele & guests, keep updated room inventory & room occupancy, answer phone calls, perform guest check-ins & check-outs, distribute room keys, and address any of the guests' questions or concerns during their stay at the Southeast Wellness Lodge.

    Duties and responsibilities

  • Greet and welcome all clients in a professional and courteous manner upon arrival.
  • Keep updated room inventory & room occupancy.
  • Post the daily events and workshop sessions at the front desk, escort guests to their designated boardroom.
  • Answer and coordinate all client's requests in a prompt manner.
  • Ensure all welcome packages are updated and in all guest rooms prior to check-ins.
  • Ensure the reception area is tidy and presentable, with all necessary stationery and marketing materials (e.g., forms, brochures, facility information packages, etc.).
  • Attending client requests, notifying appropriate personnel about the type of requests being made by the client(s).
  • Register clients by collecting all necessary information.
  • Performs check-ins & check-outs for clients upon arrival and departure from the facility.
  • Assist on the arrival of the guests and accompany them to the designated room.
  • Coordinates and provides all necessary information to staff and clients (i.e., arrivals, departures, medical appointments, etc.)
  • Communicate with all appropriate personnel using a two-way communication radio.
  • Liaise with Housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate client's needs upon arrival at the facility.
  • Sort through all vendor deliveries, ensuring everything is accounted for.
  • Complies with Southeast Wellness Lodge's policies, procedures, and legal requirements to maintain the organization's stability and reputation.
  • Record and document information which is required for review, reporting, and quality assurance purposes.
  • Documenting and communicating information with immediate supervisor.
  • Participate in internal/external meetings as required and identified by immediate supervisor.
  • Work effectively as a team member and is confident in all aspects.
  • Always upholds client confidentiality within and outside the facility.
  • Immediately log incident reports upon incidents occurring and report to site management.
  • Undertake other tasks/duties as assigned.

    • Requirements

  • Prior experience as a front desk representative, receptionist, or a similar position.
  • Familiarity with office equipment (i.e., fax, printer, phone, etc.).
  • Proficient communication in English and partial or fluent knowledge of an aboriginal language (Cree, Ojibway, etc.) would be considered an asset.
  • Vast knowledge of Microsoft operating systems (Word, Excel, Outlook, etc.).
  • Strong communication and people skills.
  • Well organized and able to multi-task.
  • Problem-solving skills: able to be resourceful and proactive when issues arise.
  • Customer service oriented.
  • Professional attitude and appearance.
  • Strong phone etiquette & communication skills.
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