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    I&IT Lead Technology Specialist - Toronto, Canada - Ombudsman Ontario

    Ombudsman Ontario
    Ombudsman Ontario Toronto, Canada

    3 weeks ago

    Default job background
    TEMPORARY
    Description
    Effective April 1, 2024 the salary range for this position is $83,037 to $120,691 per year in compliance with AMAPCEO collective agreement provisions. The new rates, effective retroactive to April 1, 2024, were recently confirmed and dates for implementation of the new salary rates are still to be determined.


    The Land and Resources I&IT Cluster is seeking a highly skilled individual with a passion for growth and the skills & experience to help build and modernize our technology stack and enterprise services.

    Become a part of a team delivering the future of government digital services.


    The Digital Solutions Branch is looking for a motivated Technology Leader to join our dynamic team and seize the opportunity to demonstrate your exceptional technical depth, leadership, collaboration, and problem-solving abilities.

    As a valued member, you'll collaborate with a team of other solutions professionals to manage various OPS clients, address intricate challenges, and transform the way citizens and businesses connect with their government.

    This position has particular focus on Oracle (Siebel) and Salesforce technologies.

    OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

    We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


    We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


    Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


    We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

    Refer to the "How to apply" section if you require a disability-related accommodation.

    What can I expect to do in this role?

    Working with a cross-functional team of high performing individuals, you will lead, design and implement projects and initiatives primarily using leading Oracle Mulesoft, and Salesforce technologies.

    You will oversee and deliver enterprise solutions impacting multiple tenants across the OPS.

    Things to expect in this role, you will:

    • plan, lead, design, and implement complex enterprise solutions from inception through to operations
    • lead, build and prototype new components, technologies and services
    • lead and guide support and maintenance activities with multiple tenants and the expansion of the technical architecture and solution design of a complex Oracle Siebel Public Sector Implementation with multiple integrations with cloud technologies such as Salesforce
    • work with geographically dispersed clients to provide authoritative technical advice and expertise to the design, development, and deployment of advanced and complex interactive applications in a multi-platform environment
    • provide solution and technical oversight for multiple projects at a time, including sharing expertise on standards, guidelines, and design patterns based on industry best practices for custom solutions on the Oracle (Siebel) and/or Salesforce platform
    • collaborate with project team and stakeholders to gather requirements, analyze data, and create technical design documents
    • act as the technical Subject Matter Expert in meetings, presentations, and discussions
    • collaborate with the solution support team to troubleshoot and resolve technical issues
    • lead code reviews, ensures code quality and maintain code repositories
    • provide guidance on solution as well as technical design and infrastructure, to identify gaps between current and desired end-states to deliver a solution
    • identify complex systems issues, determining areas of risk, and recommending innovative alternatives and options for resolution
    • develop reports and recommendations to support senior level decision-making
    • oversees and plans technical deployments and release for multiple tenants

    How do I qualify?

    Technical Expertise

    You have:


    • hands-on experience with customization and configuration with Oracle (Siebel) CRM, and/or Salesforce CRM
    • demonstrated experience with developing and leading solutions with Javascript, API integrations, low-no code technologies (e.g. Salesforce)
    • knowledge of or experience with other technologies such as Siebel, MS Dynamics, Java/JEE, multi-tiered I&IT technologies, PKI, LDAP, or Oracle DB
    • knowledge of current methodologies pertaining to systems analysis, design, development, testing and implementation methods, data, applications, networking and security, to direct and oversee systems platform design, development, and maintenance
    • worked in Agile development, and collaborates witha cross functional team including business stakeholders
    • knowledge of service delivery management, resource management and operational planning for multiple complex systems platforms, in order to manage and optimize the full platform life cycle
    • you have hands-on experience architecting and troubleshooting production issues of a complex multi-tenanted solution with multiple integration points

    Leadership Expertise and Project Management Knowledge



    • Leadership in guiding the support, maintenance and expansion of the technical architecture and solution design of a complex Oracle Siebel Public Sector Implementation
    • demonstrated knowledge and skills in managing and delivering concurrent medium and large scale, technically complex projects across a range of enterprise technologies
    • knowledge of project management principles, methodology, tools and best practices, in order to lead and manage multiple complex systems design and delivery projects
    • can identify, monitor, and manage risks and issues through to resolution or mitigation
    • team leadership skills to develop and sustain effective technical (software development) teams and foster cooperation

    Analytical and Problem Solving Skills

    You can:


    • assess and evaluate needs of clients for program delivery platforms (i.e. imaging, payment processing and data capture); and identify IT solutions to meet complex requirements
    • identify and assess the impacts of new solutions or enhancements on existing services and infrastructure for performance, sustainability and robustness
    • provide technical assessments and estimates to support project intake (e.g. client requests, enterprise enhancements and new build requests)
    • interpret and apply knowledge of OPS/cluster/ministry I&IT strategies, plans, operational and service delivery policies, directives, best practices and standards
    • understand, assess and develop solutions for mitigating risk, where system failure would affect high volumes of public access, and create significant negative impact on program delivery and security
    • analyze technical quality of systems design; and ensure consistency and compliance of business solutions

    Communication skills:

    You have:


    • advisory skills to provide authoritative and persuasive technical advice
    • interpersonal and stakeholder relations skills to maintain effective internal and multi-jurisdictional client relationships
    • communication skills to prepare and present complex technical information and recommendations to non-technical audiences (e.g. senior management, business partners, stakeholders)
    • consultation and collaboration skills to lead client discussions to identify I&IT solutions and provide technical expertise for strategy and systems platform development
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