- Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
- Hybrid Work Model – Allows for a blend of in-office and work-from-home days
- Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
- Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
- Paid Vacation – Plus an annual option to purchase additional vacation, too
- Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
- Lead the development, establishment, and enforcement of quality management (QM) for Technology services. This includes Quality planning, Quality control, Quality assurance and Quality improvement.
- Develop guidelines/procedures, standard templates, and training materials required for QM implementation, quality data collection and quality analysis within key Technology service areas.
- Identify and enlist Technology quality advocates who will become part of the quality forum, a cross-function working group that oversees and supports the quality management implementation.
- Understand the company strategy, the Technology strategy and guide thinking and decisions around these strategies. Build an understanding of impacts on the business, both of IT and other business areas, as applicable, to guide and direct teams on solutions.
- Direct and assist each service area with the adaptation and implementation of program requirements to ensure each service area's unique demands are met.
- Develop the network and mature relationships, to focus on broad cross functional quality issues that are high priority and critical in nature to resolve and improve Technology quality and ensure quality issues are resolved.
- Direct and facilitate the Quality Management (QM) forum, a cross-functional team that balances technical expertise, project management skills, and business perspective who will: act as a quality management office for QM initiatives, the escalation point for issues that cannot be resolved at the working level for quality planning, assurance, control, improvement, or communication.
- Monitor key quality metrics (as defined for the service areas and the overall program) to ensure that the program is successfully meeting goals.
- Conduct internal quality reviews and assessments to ensure quality measures comply with regulatory standards, industry standards, and accepted best practices and following these reviews make adjustment to the program and plan to improve as required.
- Direct and support with decisions regarding quality management and communicate quality management changes and/or successes. Work with service area owners (Technology leaders) and influence effectively to achieve quality improvement.
- Excellent understanding of the organization's goals and objectives.
- Excellent written and oral communication skills.
- Excellent coaching, listening, presentation, and interpersonal skills.
- Ability to communicate ideas in both technical and user-friendly language.
- Able to prioritize and execute tasks in a high-pressure environment.
- Keen attention to detail.
- College diploma or university degree in computer science, or business administration and/or 5+ years equivalent work experience.
- Certification in Quality Management preferred such as Six sigma.
- 10+ years direct experience in overseeing the design, development, and implementation of quality management, with 3+ years direct experience as a Quality Manager/leader.
- At least 3 years direct experience managing all aspects of a Quality Management team, Planning, Control, Assurance, and Improvement.
- Strong knowledge of Quality management system, assurance metrics, best practices, and methodologies.
- Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
- Proven data analysis, data verification, and problem-solving abilities.
- Experience with statistical reporting and analysis.
- Excellent Computer skills and technically fluent in Microsoft applications such as Excel, PowerPoint, etc.
- Good project management skills and/or substantial exposure to project-based work structures.
-
Quality Management Lead
3 weeks ago
Irving Oil Saint John, Canada Full timeThe Quality Management Lead will develop the Quality Management function for the Technology department that is used to maintain a desired/defined level of quality. This includes establishing the quality standards, and procedures for the department and involves continuous improvem ...
-
Quality Management Lead
9 hours ago
Irving Oil Saint John, Canada Full timeThe Quality Management Lead will develop the Quality Management function for the Technology department that is used to maintain a desired/defined level of quality. This includes establishing the quality standards, and procedures for the department and involves continuous improvem ...
-
Project Manager
1 day ago
Pennecon St. John's, Canada**EXPRESSION OF INTEREST** · Pennecon is a leading provider of integrated solutions throughout the heavy civil, industrial, services & maintenance, and marine industries. Powered by an energetic team all across Canada, we are united by our passion and determination to deliver res ...
-
Irving Oil Saint John, Canada**What you can expect in a typical day**: · **What we offer**: · - Competitive salary, commission and pension plan · - Flexible benefits, including a Health Spending Account · - Wellness support, including annual wellness allowance and paid personal care days · - Paid vacation an ...
-
Entry Level Sales Representative
12 hours ago
Let's Go Connections St. John's, CanadaWe are one of the premier Business Development and Consulting firms in Newfoundland. Through our groundbreaking business development and sales campaigns, we aspire to create brand awareness and exposure for our diverse client portfolio. The essence of the Entry Level Sales Repres ...
-
Construction Project Manager
12 hours ago
Petro Service Limited Saint John, Canada**Petro Service Limited **is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, **Petroservice **evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing client ...
-
Director - Technology Risk - Verafin
1 day ago
METRIO St. John's, CanadaNasdaq Technology is looking for a passionate Director with focus on Technology Risk Management, to join the Bangalore technology center in India. If Innovation and effectiveness drive you forward this is the place for you · With this position we offer: · Group Risk Management (G ...
-
Construction Manager
1 day ago
Pennecon St. John's, Canada**EXPRESSION OF INTEREST** · Pennecon is a leading provider of integrated solutions throughout the heavy civil, industrial, services & maintenance, and marine industries. Powered by an energetic team all across Canada, we are united by our passion and determination to deliver res ...
-
Real Estate Sales Representative
1 day ago
Royal LePage Real Estate Saint John, CanadaRoyal LePage is committed to helping you launch and accelerate your real estate career by providing the industry-leading technology, lead generation and training you need to reach your goals. With a culture built on community and collaboration, Royal LePage attracts professionals ...
-
General Manager
1 day ago
MBI Brands St. John's, CanadaJob DescriptionJob DescriptionSalary: · **Multiple positions in St. John's, NL** · The General Manager will take ownership of the restaurant that they lead, from food safety standards, managing your team and driving sales. They will ensure that all regulations, policies, and proc ...
-
Team Lead
12 hours ago
Samuel & Co St. John's, Canada**Samuel & Co.** · **Location: Corner Brook Plaza** · Established in Halifax, NS, in 1996, Samuel & Co. has focused its initiatives on providing the ladies of Atlantic Canada with boutique fashions in the convenience of a mall setting. Today, Samuel & Co. is thriving with its ten ...
-
Intermediate IT Operations Lead
1 day ago
Cox & Palmer St. John's, Canada**Intermediate IT Operations Lead | St. John's, NL**: · Join a team dedicated to delivering outstanding client service. · Cox & Palmer is a full-service, top-ranked Atlantic Canadian law firm with the knowledge and experience clients rely upon for solid legal solutions. The firm ...
-
Lakecrest Independent School
1 day ago
People Stuff St. John's, CanadaFounded in 1993, **Lakecrest Independent School** **is located in the historic and culturally rich City of St. John's, Newfoundland and Labrador, Canada. We are an intimate school community united by a passion for excellence in learning and teaching. We offer small class sizes fo ...
-
Food Service Supervisor
12 hours ago
Tim Hortons | Murphy Restaurants Ltd. Saint John, Canada**Position Description**: · The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness and exceptional Guest experience are fulfilled. · **Duties I ...
-
Airport Ramp Agent
1 day ago
GAT Airline Ground Support St. John's, CanadaJob Summary · Responsibilities for Ramp Agent · - Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport · - Maintain on-time connections by guiding aircraft to and from gate positions · - Protect baggage and other equipment from damage, loss an ...
-
Key Account Representative
12 hours ago
Saputo Inc. St. John's, CanadaAt Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of ou ...
-
Business Development Leader
1 day ago
No Greater Time St. John's, Canada**You have a choice of where you want to work **We invite you along on our journey with a **Flexible Schedule, Location Independence, and an Uncapped Earning Potential.** We aim to attract and energize passionate people, **like you**, by supporting your professional development a ...
-
Marketing Manager
12 hours ago
Bulletproof Solutions Saint John, Canada**Who We Are**: · Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been r ...
-
Mortgage Specialist
12 hours ago
Scotiabank St. John's, CanadaRequisition ID: 173345 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · At Scotiabank we are committed to being the institution of choice in the financial sector, providing superior products and services, and being a good ...
-
Technical Sales Representative
1 day ago
Flow Control Group St. John's, Canada**About Us**: · Flowstar is a leading distributor of water meters, pumps, valves, seals, pipe connectors, diagnostic tools, and lubricants in Atlantic Canada. We have served the industrial and municipal sectors in the region for over 20 years with leading OEM products, proven sol ...
Quality Management Lead - Saint John, Canada - 09 Irving Oil Limited
Description
The Quality Management Lead will develop the Quality Management function for the Technology department that is used to maintain a desired/defined level of quality. This includes establishing the quality standards, and procedures for the department and involves continuous improvement of the processes, products, or services. Quality Management includes activities related to: Quality Planning, Quality Assurance, Quality Control and Quality Improvement to ensure customer requirements are met and satisfaction achieved. Quality management and quality assurance are essential for the Technology department to help to ensure the reliability, security, functionality, and performance of Technology products or services.
What We Offer:
Your responsibilities:
Professional skills
Your experience
#LI-Hybrid
Job Requirements - Work Experience
BusinessJob Requirements - Education
Bachelors