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    Commercial Business Partner - Mississauga, ON, Canada - MSC

    MSC
    MSC Mississauga, ON, Canada

    2 weeks ago

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    Description
    MSC is a world leader in global container shipping.

    MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

    Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.


    The client services business partner will be responsible for driving the client services performance and results by creating the necessary focus within the client services and extended commercial teams.

    This will include oversight of CS performance, contributing to setting of client services targets, driving performance management versus targets through weekly/monthly/quarterly review of the numbers & providing visibility of key results and focus areas to the client services leadership.

    The position is further expected to support the ongoing client services projects by combining industry understanding, commercial flair and an eye for detail.

    As a sparring partner to the commercial leadership in Canada, the role is expected to jointly envision and implement tactical plans for our performance at customer level and will call for effective stakeholder management garnering cross functional support.


    General Tasks Support client services (CS) organization by supporting the establishing of SMART KPI's/goals including BRIDGE performance (SLA, CES, etc.)


    Regularly identify opportunities and propose solutions to improve the operational performance indicators, sparring with the business leaders.

    Focal/product manager for MSC Canada as it pertains to the service linked main frame system developments working closely with the head office functions.

    Keeping oversight of SSC performance indicators and working closely with the business leaders for continuous improvement.
    Internally champion company decisions with regards to Client Service direction and initiatives.
    Specific Tasks Deliver high-quality presentations, reports, and proposals that demonstrate the value and impact of our services.

    Collaborate with the internal teams, such as sales, marketing, product, and operations, to ensure the delivery of the best solutions for the clients.

    Monitor and analyze the performance and feedback of the clients, identifying areas for improvement and innovation.
    Review/Analyze customer data supporting them towards their journey of standardized working.
    Contribute towards developing of the BRIDGE system from 'Commercial' eyes and ensure alignment with other relevant commercial processes.
    Additional tasks may be adjusted based on departmental/business needs

    Undergraduate Degree. Graduate degree preferred.
    Lean Six Sigma (an asset)
    Flexible and adaptable to changing client needs and expectations.
    Proficient in Microsoft Office and CRM software.
    Excellent written, and verbal communication skill (English/French).
    Flexible health and dental benefits coverage (for all permanent full-time roles).
    RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
    Tailored training program opportunities for employee development.
    Community Involvement.
    Gym facility.

    Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process.

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