- Provide technical support to end-users, with issues that require a SaaS Systems Administrator, by responding to inquiries, diagnosing and resolving hardware and software problems, and escalating complex issues to higher-level support when necessary;
- Maintain and improve Lightspeed's core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms;
- Collaborate with other IT team members to solve complex issues and contribute to IT projects and initiatives;
- Automate processes using a low-code/no-code platform (Workato);
- Integrate and automate SaaS via API;
- Configure SSO (SAML 2.0, OpenID) for external applications;
- Handle sensitive information with sound judgment; implement and maintain effective security systems to reduce business risk;
- Develop audit-proof systems and records and create quality control and assurance processes to prevent and check errors;
- Strong hands-on experience in Service Desk technology and ITIL/ITSM:
- Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services:
- Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently:
- Programming experience with low-code / no-code environments:
- Programming experience with Bash, Python and/or Powershell:
- Experience in planning, implementing, and maintaining various technology components to meet business requirements:
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
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SaaS Systems Administrator - Toronto, Canada - Lightspeed
Description
Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place
We're looking for a Saas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems, and security requirements comprehensively. Additionally, you will assist the team in supporting our employees on more intricate issues requiring the expertise of a Systems Administrator. Moreover, you will provide essential coaching to the Service Desk staff, nurturing their development into potential Systems Administrators.
What you'll be doing:
What you need to bring:
We're looking for a candidate who has experience with the following:
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try
What's in it for you?
Come live the Lightspeed experience...
... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry: