- Acts as a resource to the Associate Deans and program Directors; advises on complex, sensitive or highly confidential initiatives, special projects, events, or emerging issues
- Provides clarification of policy and administrative procedures, and information and data to support decision-making. Oversees completion of action items resulting from decisions
- Supports the development, implementation and monitoring of long-term strategies and operational plans. Co-ordinates resources required including space, financial, human resources, and information technology
- Provides operational guidance to directors of programs managed by the AUO, on numerous matters including budget, course scheduling, curriculum, lecturer hiring. Manages corresponding administrative staff to ensure adequate support to programs
- Contributes to the development and implementation of long-range strategies and operational plans and provides continuity in their planning and execution
- Liaise with and coordinate actions with stakeholders for strategic projects to ensure roles are clear and actions are executed effectively
- Conducts ongoing research and environmental scanning in support of planning process. Utilizes data to inform strategic and operational decision-making by AUO management team
- Builds relationship within the Faculty of Arts and the wider university in support of AUO objectives
- Oversee and review the administrative structure to ensure that human resources are efficiently and effectively managed; ensuring that the staffing complement and roles match strategic needs, including prioritization of tasks and strategic workforce planning; and planning for future growth
- Lead the recruitment, evaluation, promotion and retention activities; serving as a mentor, coach, and guide to staff to ensure the successful and collaborative execution of responsibilities
- Coaches, mentors, manages and conducts annual performance reviews for direct reports
- Reviewing all position descriptions and requests for position re-evaluation
- Develop and oversee work processes that best support the operations
- Oversee succession planning processes and discussions
- Serve as key liaison with Arts Executive Officer and University Human Resources on all human resource issues
- Ensure adherence to University policies in all operations and activities
- Manage all facilities and equipment, oversee maintenance
- Ensure efficient and equitable use of facilities and equipment, including allocation of space
- Ensure: adequate supply and quality of technology; upgrades to new/emerging technology for availability of leading-edge capability; ongoing maintenance of the technology
- Oversee maintenance, building projects, renovations
- Authorize the purchase and allocation of equipment and furnishings
- Oversee emergency operations and procedures and office suite security
- Oversees the development, expenditure and tracking of AUO annual operating budgets; provides strategic insight and advice to AUO staff, program directors and Associate Deans, ensuring short and long-range financial goals are established and projects are developed to fully support the department's operation and strategic plans
- Full signing authority on all operating budget accounts, providing decisions regarding income, expenses, transfers and corrections
- Ensure all policies/procedures are followed
- Oversee monthly reconciliation of accounts and p-card activities
- Provides financial leadership and direction to AUO staff through one-on-one guidance, coaching and training related to financial, reporting, and budgetary issues
Academic Calendar: Curriculum and Academic Regulations - Provides leadership on and contributes to improvements in systems and processes through which curricular changes, regulation changes and Academic Calendar updates occur
- Maintains thorough knowledge of Faculty and University academic policies to act as a key resource to committees, faculty and staff
- Oversees and backs up the work of the Curriculum Manager, ensuring that Faculty of Arts undergraduate items are processed through all appropriate and necessary levels of approval in a timely and accurate manner
- Proposes, receives, manages, and implements changes to regulations and policies in the Faculty of Arts related to the undergraduate curriculum. Approves edits and revisions to academic calendar
- Member of the Arts Academic Regulations Committee; participates in discussions, oversees all aspects of meetings, materials and record-keeping, ensures action items are resolved
- Oversees faculty and staff training and resource materials regarding complex curriculum processes, in collaboration with Curriculum Manager
- Oversees strategic communications; recommends, drafts and distributes mass communications on behalf of Associate Deans or the AUO; maintains a strong understanding of various committees and working groups, to ensure important messaging reaches correct and appropriate audiences
- Develops and maintains training and reference documents for staff and faculty groups that rely on the AUO for information and guidance on aspects of undergraduate operations; implements a strong understanding of effective information architecture and organizational structure
- Manages corresponding sections of Arts websites; writes and edits content, adhering to web management best practices
- Determines, approves and manages undergraduate staff and faculty access to resources and systems based on position needs, on behalf of the Associate Deans
- A bachelor's degree and / or several years of increasing responsibilities and administrative experience in an academic department and leadership experience in the areas of human resources and business administration required
- Extensive administrative and operations experience in an academic setting preferred, with knowledge of University policies and procedures
- Additional education or professional experience in management, operations, human resources administration and communications is an asset
- Significant experience with strategy, human resource management, issues escalation resolution, operations management (including financial management), and a successful track record related to hiring and managing staff
- Knowledge and experience interpreting UW policies, procedures and guidelines is preferred
- Demonstrated outstanding leadership and management skills, a proven strategic and pragmatic thinker
- Excellent interpersonal skills are required, including outstanding verbal and written communication skills and a proven record of demonstrated tact, judgment, and diplomacy
- Excellent writing, editing, research skills
- Demonstrated analytical and critical thinking skills, ability to gather, synthesize and interpret data from multiple sources and make sound recommendations
- Must be confident, organized, a long-range planner and an accomplished problem-solver, able to quickly assess situations and individuals and lead solutions
- Demonstrated ability to make independent decisions and to build consensus is required
- Proven track record of successful relationship-building, working effectively and collaboratively across faculties and departments, with various internal and external stakeholders
- Proven ability to manage large volumes of work, conflicting priorities, and competing deadlines
- Advanced user experience with Microsoft Office suite
- Experience with UW systems an asset, including: student information systems, web management systems, financial software
-
Operations Project Manager Intern
5 hours ago
Société Financière Manuvie Waterloo, ON, Canada InternshipSHIPNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...
-
Operations Manager
3 hours ago
University of Waterloo Waterloo, CanadaOverview: · **TERM: 4 months** · The Operations Manager is responsible for administering day-to-day operations of the Waterloo Institute for Sustainable Aeronautics (WISA). As a member of the WISA leadership team, the Operations Manager will support WISA's Directors and Associate ...
-
Operations Manager
1 day ago
Permitax Corporation Waterloo, CanadaPermitax Division - IFTA Fuel and Mileage Tax Reporting, Carbon Tax Reporting · As the Director of Transportation Tax you will primarily be responsible for reviewing, preparing, filing various government tax returns and acting as a liaison between clients and Permitax services to ...
-
Revenue Operations Manager
1 day ago
opentext Waterloo, Canada**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **OPENTEXT - ...
-
Manager, Operations Control
1 day ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Revenue Operations Manager
1 day ago
Open Text Corporation Waterloo, Canada**Revenue Operations Manager**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...
-
Manager, Mortgage Operations
1 day ago
MarshallZehr Waterloo, Canada412 ALBERT STREET, WATERLOO, ONTARIO, CANADA, N2L 3V3 · FULL-TIME. JUNE 5, 2023 · Description · **Manager, Mortgage Operations** · **Who is MarshallZehr?** · **MarshallZehr Group Inc ("MZ") **provides customized construction and development financial solutions for high-performing ...
-
Learning Operations Manager
1 day ago
GHD Waterloo, Canada**At GHD, we don't just believe in the power of commitment, we live and breathe it every day.** · That's why we pledge to support and empower all our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life. · To ...
-
Manager Operations Ii
3 hours ago
The Cadillac Fairview Corporation Limited Kitchener, Canada**_Role Impact_**: · To provide management for the effective operation of CF Fairview Park Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors and ...
-
Manager, Mortgage Operations
3 hours ago
MarshallZehr Waterloo, Canada**Manager, Mortgage Operations** · **Who is MarshallZehr?** · **MarshallZehr Group Inc ("MZ")** provides customized construction and development financial solutions for high-performing real estate developers. Since 2008, MarshallZehr has grown to become one of Canada's most trust ...
-
Revenue Operations Manager
1 day ago
Open Text Corporation Waterloo, Canada**Revenue Operations Manager**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...
-
Midnight Operations Manager
3 hours ago
The Erb Group of Companies Waterloo, Canada**Job title**:Midnight Operations Manager · **Job Location**:Baden · **Position Type**: ONSITE · **Shift Hours**: Sunday - Thursday; 11:00pm - 8:00am · **Compensation Range**:$ $37.57 · **We Bring Food to Your Family's Table** · The Erb Group of Companies is one of North America' ...
-
Revenue Operations Manager
1 day ago
opentext Waterloo, Canada**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **THE OPPORT ...
-
Manager, Parks Operations, Forestry
1 day ago
City of Waterloo Waterloo, Canada**Position Description**: · **Accountabilities**: · - Provide the day-to-day oversight, support, development and mentoring of the Parks, Forestry and Horticulture services staff. · - Demonstrate excellence in communications, both written and verbal, within the section, other team ...
-
Operations Consultant, Fraud Management
3 hours ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Marketing Operations Manager, Imc New
1 day ago
Definity Financial Corporation Waterloo, CanadaJob ID : 7285 · Category : Sales & Distribution · Brand : Definity · Regular/Temporary : Regular · Fulltime/Parttime : Full Time · Location : Waterloo, Canada · Posting Range : $74,100 - $136,500 · Definity is the parent company to some of Canada's most long-standing and innovati ...
-
Operations Manager
1 day ago
Accurate Fasteners Cambridge, CanadaThe Accurate Group is a dynamic group of companies with a great work environment for those looking to develop their careers. · We are a master distributor of stainless steel fasteners, carrying a large inventory of standard and special bolts, nuts, washers, threaded rods and scre ...
-
Operations Manager
1 day ago
Cargill Guelph, CanadaWant to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's protein and salt business, where we provide ...
-
Operations Manager
1 day ago
Royal Machine Solutions Brantford, Canada**COMPANY OVERVIEW**: · Royal Machine Solutions is a fast-growing manufacturing and skilled trade services company with an exciting product line of conveyors and custom fabrication work. In addition to this, RMS offers full millwrighting, welding, and machining services. If an in ...
Undergraduate Operations Manager - Waterloo, Canada - University of Waterloo
Description
Overview
Reporting to the Associate Dean, Undergraduate Programs, this is a senior administrative staff position that is responsible for the management of the undergraduate office, and that provides leadership and guidance regarding Arts undergraduate operational matters more broadly.
The Undergraduate Operations Manager supports the Associate Deans, including advising on confidential matters and managing special projects. The role leads a team of administrative staff, and provides operational guidance and support to a number of directors of academic programs managed by the Arts Undergraduate Office, as well as direction and continuity within the Arts Undergraduate Office and to committees throughout academic leadership and staff changes.
The Undergraduate Operations Manager is a key resource for undergraduate associate chairs and members of the Faculty on matters related to undergraduate curriculum and academic regulations policy and practice. The role has a high impact on undergraduate program operations and processes through creating consistency and efficiencies, developing reference and training materials, and communication to staff and faculty groups.
Arts Undergraduate Office Operations: The Undergraduate Operations Manager is responsible for strategic planning and development, financial oversight of, human resources
Responsibilities
Strategic Planning and Development
Human Resource Management
Operational Oversight
Financial Management and Oversight
Training, Resources and Communication
Qualifications