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    customer accounts supervisor - Mississauga, Canada - Godspeed Group

    Godspeed Group
    Godspeed Group Mississauga, Canada

    6 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 35 hours per week
    • Education: Bachelor's degree
    • Experience: 1 year to less than 2 years

      • Work setting

    • Transportation

      • Tasks

    • Co-ordinate activities with other work units or departments
    • Establish work schedules and procedures
    • Examine and verify the accuracy of work
    • Identify workers' training needs
    • Prepare and submit reports
    • Conduct performance reviews
    • Co-ordinate, assign and review work

      • Computer and technology knowledge

    • MS Office

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Large workload
    • Overtime required
    • Tight deadlines

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Initiative
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Support for newcomers and refugees

    • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
    • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
    • Supports newcomers and/or refugees with foreign credential recognition
    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers on-the-job training tailored to youths
    • Offers mentorship, coaching and/or networking opportunities for youths
    • Provides awareness training to employees to create a welcoming work environment for youths

      • Support for Indigenous people

    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
    • Facilitates access to Elders who can offer support and guidance to Indigenous workers

      • Supports for visible minorities

    • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
    • Offers mentorship programs that pair members of visible minorities with experienced employees
    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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