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    Account Manager - Burnaby, Canada - White Cap Canada

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    Description

    Job Summary

    Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets. Prospecting for new accounts and increasing core and cross-sell opportunities within existing customers. Relentlessly driving customer success and delivering a seamless customer experience by leveraging the power of White Cap tools and resources. This position requires the operation of a Company Vehicle or a Personal Vehicle, and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

    Major Tasks, Responsibilities and Key Accountabilities

    • Conducts business out in the field via face-to-face interactions with both potential and existing customers.
    • Increases customer value through cross-selling.
    • Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
    • Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.
    • Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.
    • Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues.
    • Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
    • Maintains and submits all required sales administration reports. Regularly attends company meetings.

    Nature and Scope

    • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
    • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
    • May provide general guidance/direction to or train junior level support or professional personnel.

    Work Environment

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
    • Typically requires overnight travel less than 10% of the time.

    Education and Experience

    • Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

    Preferred Qualifications

    • Direct Selling experience
    • Construction Sales experience is an asset


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