Jobs
>
Calgary

    Service Coordinator/Customer Service - Calgary, AB, Canada - Startec Compression & Process Ltd

    Startec Compression & Process Ltd
    Startec Compression & Process Ltd Calgary, AB, Canada

    1 week ago

    Default job background
    Description

    Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance.

    We service cold storage, meat packing, food processing, and recreational ice facilities throughout Western Canada.

    Startec Refrigeration Service is currently recruiting a Service Manager to work at our Calgary, Alberta location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6) .

    The Service Manager will play a pivotal role in ensuring the seamless delivery of high-quality service to Startec's customers.

    Reporting to the President, the Service Manager's role involves leading a team of Refrigeration Mechanics and Leads, Coordinators, and Administrators to coordinate operational activities, drive business growth, and ensure customer satisfaction to achieve financial targets.


    KEY PERFORMANCE INDICATORS (KPI):

    Provide day-to-day leadership and direction to Journeyperson & Apprentice Refrigeration Mechanics, as well as collaborating with the service coordinator.

    Manage Startec's financial performance and operational profitability by analyzing financial statements and performance indicators. Implement strategies to enhance service quality and customer satisfaction.
    Works with the executive and management team to ensure efficient allocation of resources in their jurisdiction.
    Participate in job turnover meetings with the Service Coordinator and the mechanics before the job starts when required.
    Oversee vehicle fleet maintenance, expenses and offer recommendations for acquisitions.
    Invoicing and Billing Management
    Oversee the end-to-end invoicing and billing processes, ensuring accuracy, timeliness, and adherence to company policies and procedures.

    Efficiently investigate and resolve billing discrepancies and customer inquiries while collaborating with cross-functional departments, including sales, customer service, and finance, to address and resolve billing-related issues.

    Implement corrective measures and process improvements to prevent future billing discrepancies.
    Reporting & Analysis
    Prepare and submit regular service performance reports to senior management, highlighting key metrics and achievements.
    Analyze service data for trends and improvement opportunities, offering insights to enhance operations and elevate customer satisfaction.
    Financial/progress reporting to the executive team
    CUSTOMER SERVICE & EXPERIENCE ( Weighting 30%)

    Collaborate with our Sales teams to secure contracts and build positive relationships with companies and individuals within defined limits.

    Complete feedback surveys from clients; review trends and report findings to the executive team

    Management of customer service experience by establishing, implementing, and maintaining company rules, procedures, or standards as required to support professionalism and excellence.

    Address customer complaints and issues, maintaining accurate records of discussions and correspondence.
    Investigate customer complaints and make recommendations to management for issuing refunds or compensation to customers.
    Foster strong customer relationships and identify opportunities for service expansion and revenue growth.
    PEOPLE & CULTURE MANAGEMENT (Weighting 20%)

    Guide the coordinator and field technicians to utilize non-billable hours in the most beneficial way possible for the organization.

    Performance Management
    Regularly assess the performance of Service mechanics based on predetermined goals and KPIs.
    Follow recognition programs to acknowledge/reward outstanding performance and achievements within the team.
    Identify underperforming team members and develop performance improvement plans (PIPs) to address performance gaps.
    Facilitate coaching and development for Startec employees and establish systems to monitor and provide feedback on employee performance.
    COMPLIANCE & INTERNAL CONTROLS (Weighting 10%)
    Maintain and monitor internal operational control mechanisms to minimize financial and operational risks.
    Ensures adherence to facilities and building regulations.

    Oversees the interpretation and application of internal administrative policies and procedures, serving as a mediator as needed or escalating matters to the Executive team.

    Technical Leadership
    Provide technical expertise and guidance to service teams, ensuring alignment with industry best practices.
    Technical bachelor's degree or indentureship related to the organization (e.g. Refrigeration Mechanic, Mechanical P. Red Seal Journeyman Refrigeration Mechanic with ammonia refrigeration experience is required, or equivalent such as a Millwright ticket.
    A minimum of - 5 years of sales experience is considered an asset.
    Proven experience in a managerial role, preferably with regional or multi-site responsibilities
    Strong leadership and team management skills
    We offer competitive wages, training, flexible, dynamic, and exciting work environment.
  • Sportech Indoor Golf

    customer service cashier

    4 days ago

    Sportech Indoor Golf Calgary, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Operate cash register · Process money, cheques and credit/debit card payments · Receive payment for goods or services · Stock shelves and clean counter area · Greet customers · Provi ...

  • LINK INSURANCE

    customer service representative supervisor

    4 days ago

    LINK INSURANCE Calgary, Canada

    Education: · Expérience: · Education · College/CEGEP · Tasks · Conduct performance reviews · Co-ordinate, assign and review work · Experience · 2 years to less than 3 years · Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 30 to 40 hours per week ...

  • Mountain Exposure Sales & Marketing

    Customer Service and Fulfillment Coordinator

    6 days ago

    Mountain Exposure Sales & Marketing Calgary, Canada

    **Customer Service and Fulfillment Coordinator** · **Responsibilities** · - Support the sales team with following up and responding to customer inquiries. · - Support the fulfillment of customer orders for key accounts by collecting and packaging products. · - Coordinate the dist ...

  • beBee Professionals

    Virtual Customer Service Coordinator

    1 week ago

    beBee Professionals Calgary, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Customer Service Coordinator to join our team in Calgary. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints. · The ideal can ...

  • Calgary Public Library

    Customer Service

    1 day ago

    Calgary Public Library Calgary, Canada

    **Job Summary** · Bringing Calgary Public Library's strategic plan to life, the Library Experience Guide engages directly with users in support of literacy and lifelong learning both within the Library and out in the community. The Library Experience Guide provides responsive and ...

  • City of Calgary

    Customer Service

    1 week ago

    City of Calgary Calgary, Canada

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We s ...

  • Northern Dock Systems Inc.

    Service Coordinator

    8 hours ago

    Northern Dock Systems Inc. Calgary, Canada

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are look ...

  • Livingston International

    Service Coordinator

    1 week ago

    Livingston International Alberta, Canada

    **Service Coordinator** · Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North Americ ...

  • Creative Door Services

    Service Coordinator

    1 week ago

    Creative Door Services Calgary, Canada

    Job description Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and instal ...

  • Cold Bore Technology Inc.

    Customer Support Coordinator

    3 days ago

    Cold Bore Technology Inc. Calgary, Canada

    **Who We Are**: · Cold Bore Technology is a leading software solution in Oil & Gas completions for multiservice data integration. Cold Bore Technology has built a standard platform that will create, collect, and structure independent data sources into a format that is consumable ...

  • Eyang International Inc

    Customer Service Clerk

    1 week ago

    Eyang International Inc Calgary, Canada

    Education: Secondary (high) school graduation certificate · - Experience: Will train · **Work setting**: · - Tourism · - Business · **Tasks**: · - Co-ordinate special publicity events and promotions · - Address customers' complaints or concerns · - Answer inquiries and provide in ...

  • Sunwest Aviation Ltd.

    Customer Service Agent

    1 week ago

    Sunwest Aviation Ltd. Calgary, Canada

    Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over ...

  • BGE Indoor Air Quality Solutions Ltd.

    Customer Service Representative

    1 day ago

    BGE Indoor Air Quality Solutions Ltd. Calgary, Canada

    Do you want to work for a company that safely delivers clean, healthy indoor air environments? Do you encompass and live our core values of: Together we are Better, Striving for Excellence, and Be the Experts? · BGE provides services and products to organizations that care about ...

  • Graybar

    Customer Service Representative

    1 week ago

    Graybar Calgary, Canada

    **Job Brief**: · This role proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position supports orders, pricing and billing. · Graybar Canada is looking for people with a desire to start a long-lasting career at one of ...

  • Apps Cargo Terminals

    Customer Service Representative

    5 days ago

    Apps Cargo Terminals Calgary, Canada

    Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our "core values" of integrity, respect & continuous improvement. Our motto is "we promise performance, w ...

  • Keir Surgical

    Customer Service Manager

    6 days ago

    Keir Surgical Calgary, Canada

    **Customer Service Manager** · Keir Surgical Ltd. is a Vancouver-based company established in 1923 with locations in Vancouver, Calgary and Montreal. Our mission is to be Canada's premier surgical products company, through a strong commitment to our customers, employees and produ ...

  • Calgary Co-Op

    Customer Service Cashier

    1 week ago

    Calgary Co-Op Calgary, Canada

    We're currently seeking a **Cashier **to join our **Customer Service **team This position reports directly to the Customer Service Supervisors, and some of the main responsibilities include; · - Provide customer service and maintains positive customer relations through the proper ...

  • Best Buy

    Customer Service Supervisor

    2 days ago

    Best Buy Calgary, Canada

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing ...

  • Jay's Metal Products

    Customer Service Representative

    8 hours ago

    Jay's Metal Products Calgary, Canada

    Jay's Metal is hiring for a new **full-time **Customer Service Representative* based in **Calgary, Alberta.** · Jay's Metal is a metal manufacturing company headquartered in Calgary that delivers industry leading product, pricing and scheduling. · We look for exceptional, diverse ...

  • Bailey Metal Products Ltd

    Customer Service Specialist

    2 days ago

    Bailey Metal Products Ltd Calgary, Canada

    **Location**: Bailey Metal Products Limited - Calgary, AB · **Department**: Customer Service · **Reports to**:National Customer Service Manager · **About Bailey** · **Why Join Our Team?** · - Market competitive remuneration package · - Employer paid comprehensive benefit package ...