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    Retention Executive Assistant - London, Canada - AutoCanada

    AutoCanada
    AutoCanada London, Canada

    1 week ago

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    Description

    Retention Executive Assistant

    London Honda

    London, ON

    At London Honda , we are looking for an Retention Executive Assistant to provide professional administrative support to our team.

    To be successful in this role, you will need strong administrative and organizational skills, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.

    What We Offer:

  • Competitive Compensation
  • Health and Dental Benefits
  • Vacation
  • Wellness Benefits
  • Employee Assistance Program
  • Employee Vehicle Purchasing Plan
  • Clean Working Environment
  • Career Growth

    • Responsibilities:

  • Inbound/Outbound Calls:Manage inbound and outbound calls for the retention department.Effectively prospect leads and book appointments.
  • Working understanding on Lease:Stay updated on leasing and financing changes, explaining the impact of residuals to customers.Process a working knowledge of trim levels, model year differences, and feature updates for our vehicles.Use Honda Ebiz to pull customer buyouts.
  • Prospecting appointments:Utilize tools such as Auto Alert and Vin to target specific clients for potential vehicle upgrades.Conduct strategic outreach to potential clients.
  • Service exchange:Collaborate with the Service department, capitalizing on opportunities presented by clients coming in for service and booking appointments for the retention department.
  • Options reviews:Inform customers leasing a vehicle about the option to upgrade before deciding to buy out the current lease.
  • PIN campaigns:Actively engage in heavy phone outreach during campaign releases.Capitalize on savings for specific clients and vehicles, adhering to campaign timelines and end dates.
  • General responsibilities:Provide exceptional customer service, ensuring a positive experience throughout the retention process.Collaborate with retention, sales, and finance departments to streamline processes and ensure efficient customer transitions.
  • Reporting:Generate regular reports on performance metrics, including KPIs, to management.
  • Distributing leads:Distributing leads to appropriate team members based on expertise and workload.Ensure timely and accurate distribution of leads to maximize conversion rates.
  • Delegation:Delegate tasks effectively within the team to optimize productivity and efficiency.Monitor progress on delegated tasks and provide necessary support.

    • Requirements:

  • Post-Secondary Education in Business Administration or related field is an asset
  • Excellent verbal and written communication skills with a keen eye for detail
  • Excellent computer skills in MS Office including Outlook, Excel and Word
  • Outstanding organizational and customer service skills
  • A performance driven attitude to accomplish all tasks with minimal supervision
  • Ability to maintain confidentiality of highly sensitive information
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