- Monitor inbound traffic and curb congestion and re-deploy contracted staff to address congestion
- Respond to all ground transportation telephone calls and radio channels and dispatch contracted staff
- Oversee multiple ground transportation and parking monitoring systems and implement proactive measures, standard operating procedures ensuring customer service metrics are met
- Initiate the bussing SOP when Link trains go down, including call outs to GTAA bussing and contracted bussing companies
- Track weather activity and operations which may trigger contingency plans as the need arises i.e., Cold Weather Queuing, calling in peak period taxi companies etc.
- Act as a central point of contact for terminal operations ground side transportation internal and external partners
- Capture data using various GT systems to assist with ongoing investigations
- Liaise with all partners, including GT Contractors, GTAA security, Public Safety Officers and the GT Parking and Operations Team
- Adjust Variable Message Signs including locations and programming of messages
- Report concerns to the media relations team in the IOCC (Integrated Operations Control Center) i.e. garage closure, road closure etc, that will trigger social media communications.
- Operate a computerized data entry system for the logging and updating of events and dispatching the appropriate responder (s) required for an event
- Generate work orders, monitor the event, and records event status. Perform follow-up actions to update status of incomplete events and reports findings
- Maintain status logs of critical equipment and events for publication
- Post Secondary Diploma/degree with a focus on Aviation Management and/or Business Management and/or equivalent combination of education and work experience
- 3 years experience in Airport/Airline/Ground Handler operations or similar experience in scale and complexity
- Experience with groundside transportation, parking operations, and dispatch and/or call centre environment is an asset
- Valid Ontario Provincial Driver's License
- Obtain and retain Transportation Security Clearance at the designated level for the position
- Knowledge of GTAA Ground Transportation operations including, roadways, parking garages and service providers
- Knowledge of Ground side maintenance protocols and Standard Operating Procedures
- Ability to train others on parking and GT systems
- Ability to communicate clearly, concisely and accurately in both written and oral forms through different mediums
- Ability to work on a variety of tasks simultaneously; using a Personal Computer, communications equipment and telephone, often during periods of stress and with considerable time constraints
- Ability to simultaneously monitor multiple radio channels, answer phone calls as well as handling face to face inquiries
- Knowledge of airport operations, including roles and responsibilities of the GTAA tenants, contractors and other agencies operating at TPIA
- Familiarity with Excel, Word and Access and the ability to run queries
- Knowledge of communication and dispatch equipment
- Knowledge of basic Fire and Police data gathering techniques
- Knowledge of terminal buildings including but not limited to; basic layout, curbs, passenger flows, primary and secondary security lines
- Ability to proactively analyze situations and implement contingencies
-
Specialist, Ground Transportation
1 week ago
Greater Toronto Airports Authority Toronto, CanadaThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately ...
-
Admin Coordinator, Ground Transportation
4 days ago
TORONTO INTERNATIONAL FILM FESTIVAL Toronto, Canada**ADMIN COORDINATOR, GROUND TRANSPORTATION** · **Contract** · **Full-time** · **Festival Services & Event Production** · TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for ...
-
Airport Greeter Supervisor
1 week ago
TORONTO INTERNATIONAL FILM FESTIVAL Toronto, Canada**AIRPORT GREETER SUPERVISOR** · **Contract** · **Full-time** · **Festival Services and Event Production** · TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers ...
-
Manager, Groundside Systems Planning
1 week ago
Greater Toronto Airports Authority Toronto, CanadaThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson.** **The ...
-
Crew Accommodations Manager
6 days ago
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to the Mana ...
-
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Air Canada is present ...
-
Operations Agent 1
6 days ago
Pilot Freight Services Toronto, CanadaPilot has the best employees in the transportation and logistics industry · ESSENTIAL FUNCTIONS: · - Tracking and tracing outbound shipments · - Inspecting outbound freight · - Contracting new carriers as needed and assigning carriers and providing load tenders · - Communicating ...
-
Officer Commercial Vehicles
4 days ago
Greater Toronto Airports Authority Toronto, CanadaThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately ...
-
Cleaner - Withdrawal Management Services
1 day ago
St. Michael's Hospital Toronto, Canada**RESPONSIBILITIES**: · - Maintaining the cleanliness of the physical facility and surrounding grounds. · - Must be available to work at all 3 WMS locations: 135 Sherbourne St, 16 Ossington Ave, and 892 Dundas St. W · - Daily activities include: mopping floors, cleaning bathrooms ...
-
Greater Toronto Airports Authority Toronto, CanadaThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately ...
-
Ground School Training Coordinator
2 days ago
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · The Ground School and ...
-
Air Canada Toronto, Canada**Description** · **Location**:Toronto, ON, Canada (Onsite) · **Starting Salary**: $32.77/hour · **Branch**: Airports North America · **Category**:Unionized (IAMAW) · **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new ...
-
Passenger Service Representative
4 days ago
Greater Toronto Airports Authority Toronto, Canada Part timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The imp ...
-
Passenger Service Representative
3 days ago
Greater Toronto Airports Authority Toronto, CanadaThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,800 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The imp ...
-
Passenger Service Representative
3 days ago
Greater Toronto Airports Authority Toronto, Canada Part timeThe Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,800 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada's leading global hub airport, Toronto Pearson. The imp ...
-
Asset Manager
1 week ago
Seaboard Transport Group Toronto, Canada**Harmac Transportation** is a prominent bulk liquid carrier that joined the Seaboard Transport Group in 1998. Harmac is committed to Seaboard's core values of providing safe, quality, and professional service to our valued customers. · As part of a family owned group of companie ...
-
Part-time Groundskeeper
13 hours ago
Victoria University Toronto, Canada Part timeUnion (USW Local 1998) Job Opportunity - Infrastructure and Sustainability · **Posting Date**: March 24, 2023 (re-posted) · **Closing Date**: April 14, 2023 · **Position Title**: Part-time Groundskeeper · **Department**: Grounds - Infrastructure and Sustainability · **Appointment ...
-
Auditeur/auditrice - Qualité de L'entreprise
1 week ago
Air Canada Toronto, Canada**Description** · **Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aé ...
-
Air Canada Toronto, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to the Dire ...
-
Building Attendant
1 week ago
Air Canada Toronto, Canada**Description** · **Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals ...
Specialist, Ground Transportation - Toronto, Canada - Greater Toronto Airports Authority
Description
Position Summary:
Reporting to the Manager Operations, Groundside Transportation Services, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The incumbent will collaborate with internal and external partners to maintain high standards of safety, customer service, and operational efficiency within the airport's ground transportation network.
Key Accountabilities:
This unionized position is classified at the Band 6 level, with an hourly wage of $, based on a 40-hour work week. If you are the selected candidate, you must be available to commence the duties of the position once a selection decision has been made. As part of the competitive process, you will be required to complete a practical test. An eligibility list may be created.
Qualifications:
Knowledge, Skills and Abilities:
The GTAA is a federally-regulated private sector corporation. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive