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    Assistant Manager of Store Operations - Toronto, ON, Canada - SEPHORA

    SEPHORA
    SEPHORA Toronto, ON, Canada

    3 weeks ago

    Sephora background
    Full time
    Description

    Job Type:
    Full Time


    Function:
    Retail Operations

    At Sephora Canada, we're passionate about finding and sharing beauty in the world.

    Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

    We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

    Join us as the Assistant Manager of Store Events Operations and dive headfirst into a world of excitement and innovation This role isn't just about managing events; it's about crafting unforgettable branded experiences that captivate our customers and drive sales to new heights.

    As our Assistant Manager, you'll be at the forefront of shaping our Canadian stores into vibrant hubs of activity, working closely with teams across the board to bring our event strategies to life.

    Support the Sr Manager, Store Events with the Store Event Portfolio to drive operational efficiency between store teams and brand partners in process, planning and execution of Store Events
    Oversee designated Brand Event Category portfolios to ensure alignment between brand event strategies and Sephora's business initiatives
    Partner with the Category and Brand Team to support the Brand Partner Lifecycle, including but not limited to, Policies, SOP, Brand 101, Goals, and reporting
    Responsible for enablement of Brand Event Booking Systems, including Happening @ Sephora & Online Reservations
    Implement operational strategies to improve systems based on store feedback, and the future visions for store events program
    Own the Brand Event intake process to enhance sales and client experience
    Build operational resources and training tools for stores to drive current business needs for all client programs under current scope
    Own reporting for post-event analysis to support developing and implementing strategies based on results for future event initiatives
    Implement remote store strategies to set up teams for success by planning and executing Client Experiences both with brands and led by store teams
    Implement Client Engagement Strategy within the Pop-up Program including crafting and updating learning and development materials, store goals, activation operations
    Support with Retail Marketing partnership to implement Services Initiatives across OOH Media, Promotions & Events
    Support implementation of Event x Services strategy for stores in partnership with the Pro Beauty Educator & Sr. Support store process for all FSC partners for out of store events/client experiences
    Visit stores and support events as required
    Support with identifying root causes and implementing action plans with Field Leadership relating to Sales, Conversion and Net Promoter Scores
    Gather store feedback and recommendations to aid in developing strategies that drive sales, conversion & the client experience
    HASM Program Management & Reporting in relation to Store Events
    Support with improvements to Client Facing Digital Experience
    Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
    Bachelor's degree in a related field or equitable experience

    You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.

    Access to our Well- program to support your mental, financial, physical, and social well-being
    Holidays, time off, Summer Friday hours and flexibility to support work-life balance.

    And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

    Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career.

    This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions.

    Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

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